Supervisor I, Sales Support

Job description

Key Responsibilities Sales Operations Management Oversee daily sales operations activities and ensure efficient support for sales teams and business stakeholders. Develop, implement, and continuously improve sales processes, policies, and procedures. Ensure operational activities are aligned with business objectives and customer expectations. Support sales planning, territory management, quota administration, sales enablement, and incentive programs as required. Leadership and Team Management Lead, coach, develop, and motivate a high-performing Sales Operations team. Attract, recruit, onboard, and retain top talent while fostering employee engagement and professional growth. Develop local talent through structured coaching, training, and career development programs. Set clear performance expectations, conduct regular performance reviews, and provide ongoing feedback and mentorship. Reporting, Analytics, and Performance Management Establish and monitor key performance indicators (KPIs) and operational metrics to measure team effectiveness, service quality, and process performance. Prepare, analyze, and communicate sales reports, dashboards, forecasts, and business insights to leadership. Monitor pipeline performance, conversion metrics, revenue trends, and operational efficiency indicators. Stakeholder and SLA Management Collaborate closely with business unit stakeholders to establish, monitor, and exceed service level agreements (SLAs). Provide regular updates to stakeholders regarding team performance, operational improvements, and project initiatives. Build strong partnerships with Sales, Marketing, Finance, Customer Success, and other functional teams. Process Improvement and Business Excellence Challenge existing processes and continuously seek opportunities to improve efficiency, quality, and scalability. Promote a culture of continuous improvement by identifying process gaps and leading improvement initiatives. Drive operational excellence through automation, standardization, and workflow optimization. Establish succession and contingency plans to minimize operational risks and disruptions. Qualifications: Must be a bachelor’s degree holder Must have knowledge and experience in end-to-end sales operations work or any similar sales support work Must have at least 2 years of proven leadership or supervisory experience in multiple functional areas and business streams Must have a keen eye for details and the ability to manage data with accuracy and completeness Must have excellent written and verbal communication skills and the ability to effectively collaborate across all levels of the organization Must be dynamic or capable of balancing multiple priorities in various work areas Must be willing to work night shift Intermediate to advance skills in MS Excel Proficiency in MS Office suite and web-based applications Familiarity in sales commission platform is an added advantage Working knowledge in CRM platform or equivalent e.g. Salesforce, GCRM, etc. Quick learner and adaptable to new tools/AI technologies Internal Hiring Requirements: Must be in current role for 1 year Must not have received any Disciplinary Action within the past 12 months Must not have any Attendance and Punctuality issues in the past 12 months We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here . Please read our Candidate Privacy Policy . We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights .