Supervisor #JD Sports Nicosia (Mall of Cyprus)

Established in 1981 with a single store in the North West of England, the JD Group is a leading global omnichannel retailer of Sports, Fashion and Outdoor brands. The Group now has approximately 3,400 stores across 32 territories, with a strong presence in the UK, Europe, North America and Asia Pacific. In JD Group, we believe in extending our entrepreneurial and competitive spirit beyond financial performance to making the world around us a better place. We always strive to do the right thing for our colleagues, our customers, and our communities.At JD, we create a space where you can be unapologetically yourself — full of energy, youth culture and streetstyle, with total respect for individuality and difference. This isn’t just a job — it’s your voice, your vibe, your team. We move Forever Forward — embracing youth-driven culture, championing equal opportunities, and building inclusive teams that celebrate diversity in all its forms.We are looking for talented and passionate Supervisor for our JD Sports Store in Mall of Cyprus in Nicosia. If you are a team player and you love Sports and Fashion, we want to meet you!Responsibilities:CUSTOMERMaintain an exceptional service experience in store, ensuring high level customers’ satisfactionDeal with inquiries and complaints and resolving clients issues / requestsFoster a Client centric mindset by developing and maintaining solid Client relationshipsImplement, in partnership with other company functions, clienteling initiatives and events and securing Client loyaltyTEAMTrain, mentor, motivate, offer constructive feedback to the team and encourage progression within the companyAssist in regular training meetings within the store and ensure all personnel completes the inhouse online Academy, making sure the team is able to maintain the high standards requiredSupport team members (e.g., leading by example or coaching) to ensure a great guest experiencePromote an entrepreneurial and team spirit approach, using effective communication, ensuring efficient organization and professional growthEnsure a hazard-free, safe and healthy working environment in compliance with regulationsEnsure the team is always informed about product, policies and proceduresAttract and recruit the best talents available on the market through networking and scoutingRETAILManage day-to-day operational activities of the store and ensure compliance with policies and proceduresMonitor and control store productivity levels with an aim to achieve and exceed targeted KPIsAnalyse reports in order to make key sales decisionsImplement personnel and resource planning strategies to optimize staff schedulesWork extensively in partnership with the Marketing, VM, Commercial dept. in order to build strong customer retentionVISUAL MERCHANDISINGAttract, engage and motivate customers into making purchases in store by using the latest visual techniques.Making sure that all new product and the advertised product is all visible and in the correct locations.Ensure mannequins, displays, and windows are updated in accordance with Visual Merchandising guidelines.Customer ServiceProvide customers with excellent levels of Customer service.Deal with customer complaints and enquires, providing the best possible outcome.Ensure the personal appearance of sales staff is in line with company guidelines.Have an understanding of the Customer Service measuring programme.SalesEnsure that targets are achieved and, where possible, exceeded.Monitor staff service levels in order to maximise store sales.Utilise in-store devices, making sure that the customer is offered the whole product range.Use reports to assist you in product placement of key selling lines.Training & DevelopmentEncourage personal progression throughout your storeProvide assistance with the induction and training of new starters.Assist with the development of existing staff, ensuring that personnel completes the relevant E-Assessments.Requirements University Degree or equivalent qualification A minimum of 2-3 years’ experience of managing a standalone retail store (or Department Store floor) Excellent use of English language and computer skills Excellent verbal, written and interpersonal skills Numerical and analytical knowledge to monitor KPIs Sound working knowledge of Microsoft Office Leadership skills and business orientation Excellent communicator, with a positive, open and progressive, energetic, motivating, personal style Customer service orientation with in-depth knowledge of basic business management processes Passion for sports and fashion Willingness to learn and tackle new challenges BenefitsCompetitive compensation package, with salary increases based on performance & performance bonuses13th salaryUp to 75% discount at the European University of Cyprus, for on-campus or online studiesUp to €3,000 discount at UCLan, for both undergraduate and postgraduate studies, supporting your academic and professional developmentWellness & wellbeing programsEmployee discounts for Cosmos family (Cosmos Sport, Sneaker10, Slamdunk, JD Sports) –with even bigger perks after 1 year with us!Career growth opportunities & continuous training in Greece and CyprusExtras, discounts and perks (Sports allowance for the activity of your choice and gym memberships with ALTERLIFE Gyms) Link here

Established in 1981 with a single store in the North West of England, the JD Group is a leading global omnichannel retailer of Sports, Fashion and Outdoor brands. The Group now has approximately 3,400 stores across 32 territories, with a strong presence in the UK, Europe, North America and Asia Pacific. In JD Group, we believe in extending our entrepreneurial and competitive spirit beyond financial performance to making the world around us a better place. We always strive to do the right thing for our colleagues, our customers, and our communities.

At JD, we create a space where you can be unapologetically yourself — full of energy, youth culture and streetstyle, with total respect for individuality and difference. This isn’t just a job — it’s your voice, your vibe, your team. We move Forever Forward — embracing youth-driven culture, championing equal opportunities, and building inclusive teams that celebrate diversity in all its forms.

We are looking for talented and passionate Supervisor for our JD Sports Store in Mall of Cyprus in Nicosia. If you are a team player and you love Sports and Fashion, we want to meet you!

Responsibilities:

CUSTOMER

• Maintain an exceptional service experience in store, ensuring high level customers’ satisfaction
• Deal with inquiries and complaints and resolving clients issues / requests
• Foster a Client centric mindset by developing and maintaining solid Client relationships
• Implement, in partnership with other company functions, clienteling initiatives and events and securing Client loyalty

TEAM

• Train, mentor, motivate, offer constructive feedback to the team and encourage progression within the company
• Assist in regular training meetings within the store and ensure all personnel completes the inhouse online Academy, making sure the team is able to maintain the high standards required
• Support team members (e.g., leading by example or coaching) to ensure a great guest experience
• Promote an entrepreneurial and team spirit approach, using effective communication, ensuring efficient organization and professional growth

• Ensure a hazard-free, safe and healthy working environment in compliance with regulations
• Ensure the team is always informed about product, policies and procedures
• Attract and recruit the best talents available on the market through networking and scouting

RETAIL

• Manage day-to-day operational activities of the store and ensure compliance with policies and procedures
• Monitor and control store productivity levels with an aim to achieve and exceed targeted KPIs
• Analyse reports in order to make key sales decisions
• Implement personnel and resource planning strategies to optimize staff schedules
• Work extensively in partnership with the Marketing, VM, Commercial dept. in order to build strong customer retention

VISUAL MERCHANDISING

• Attract, engage and motivate customers into making purchases in store by using the latest visual techniques.
• Making sure that all new product and the advertised product is all visible and in the correct locations.
• Ensure mannequins, displays, and windows are updated in accordance with Visual Merchandising guidelines.

Customer Service

• Provide customers with excellent levels of Customer service.
• Deal with customer complaints and enquires, providing the best possible outcome.
• Ensure the personal appearance of sales staff is in line with company guidelines.
• Have an understanding of the Customer Service measuring programme.

Sales

• Ensure that targets are achieved and, where possible, exceeded.
• Monitor staff service levels in order to maximise store sales.
• Utilise in-store devices, making sure that the customer is offered the whole product range.
• Use reports to assist you in product placement of key selling lines.

Training & Development

• Encourage personal progression throughout your store
• Provide assistance with the induction and training of new starters.
• Assist with the development of existing staff, ensuring that personnel completes the relevant E-Assessments.

Requirements

• University Degree or equivalent qualification
• A minimum of 2-3 years’ experience of managing a standalone retail store (or Department Store floor)
• Excellent use of English language and computer skills
• Excellent verbal, written and interpersonal skills
• Numerical and analytical knowledge to monitor KPIs
• Sound working knowledge of Microsoft Office
• Leadership skills and business orientation
• Excellent communicator, with a positive, open and progressive, energetic, motivating, personal style
• Customer service orientation with in-depth knowledge of basic business management processes
• Passion for sports and fashion
• Willingness to learn and tackle new challenges

Benefits

• Competitive compensation package, with salary increases based on performance & performance bonuses
• 13th salary
• Up to 75% discount at the European University of Cyprus, for on-campus or online studies
• Up to €3,000 discount at UCLan, for both undergraduate and postgraduate studies, supporting your academic and professional development
• Wellness & wellbeing programs
• Employee discounts for Cosmos family (Cosmos Sport, Sneaker10, Slamdunk, JD Sports) –with even bigger perks after 1 year with us!
• Career growth opportunities & continuous training in Greece and Cyprus
• Extras, discounts and perks (Sports allowance for the activity of your choice and gym memberships with ALTERLIFE Gyms) Link here

Cosmos Sport SA, member of JD Sports Fashion Plc, founded in September of 1982. First store opened in Heraklion-Crete and since then the network expanded 98 further physical stores in Greece & Cyprus, 5 retail brands (JD Sports, Cosmos Sport, Sneaker10, Slamdunk, Rundome) 8 on-line shops and thousands of happy customers in Greece and Cyprus. Cosmos Sport is a constantly growing omnichannel company with a strong passion for sportswear, street style and limited items. Our team consists of 1800+ highly skilled, self-motivated young people, who love sports and have a passion for innovation! We are proud that Cosmossport.gr is now the No1 on-line store in the industry also selling abroad, having been awarded for 7 consecutive years as the best online sports shop in the country in e-volution Awards. We are excited being a preferred partner for global brands like Nike, Adidas, Reebok in the SEE.

Cosmos Sport SA, member of JD Sports Fashion Plc, founded in September of 1982. First store opened in Heraklion-Crete and since then the network expanded 98 further physical stores in Greece & Cyprus, 5 retail brands (JD Sports, Cosmos Sport, Sneaker10, Slamdunk, Rundome) 8 on-line shops and thousands of happy customers in Greece and Cyprus. Cosmos Sport is a constantly growing omnichannel company with a strong passion for sportswear, street style and limited items. Our team consists of 1800+ highly skilled, self-motivated young people, who love sports and have a passion for innovation! We are proud that Cosmossport.gr is now the No1 on-line store in the industry also selling abroad, having been awarded for 7 consecutive years as the best online sports shop in the country in e-volution Awards. We are excited being a preferred partner for global brands like Nike, Adidas, Reebok in the SEE.