Supervisor Manchester City F.C. - Stadium store

Job description

The Job With an exciting store expansion on the horizon, we're looking for three passionate Supervisors who are ready to lead from the front and help create an unforgettable shopping experience for every fan who walks through our doors. As a Supervisor, you'll play a key role in bringing the energy of the game to life on the shop floor. You'll lead and inspire the team during your shifts, champion outstanding customer service, drive sales performance, and ensure the store is always fully stocked, well presented, and ready to welcome supporters. Working closely with the management team, you'll help create a positive, high-performing environment where both customers and colleagues thrive. We're looking for someone with previous retail or supervisory experience, strong leadership skills, and a genuine passion for football and retail. If you're an energetic team player who loves motivating others, taking ownership, and making an impact, this is your chance to be part of an exciting new opening from day one and help shape its success. Your Mission Assisting in optimizing Customer Lead opportunities through strategic (personnel) planning in conjunction with the Retail Manager and Deputy Manager; Ensuring set KPI’s, seasonal and yearly budget objectives are met; Supporting in managing the Store’s embellishment, Click & Collects, Customer complaints and Cash control; Supporting the financial operations of the Store through successful management of controllable costs; Upholding the Company, Team/League values and standards; Ensuring Visual Merchandising and Operational Store standards are consistently met; Creating a rewarding and collaborative work environment in which employees are encouraged to grow; Recruiting a qualified team of customer service assistants; Ensuring all training is conducted on a timely basis, ensuring assigned mentors engage with new hires; Providing feedback to store assistants in all areas of the business; Performing ‘Manager on Duty responsibilities’; Other occurring relevant activities and/or projects. Your Talent You bring a retail, hospitality or assisted sales experience (1–3 years), ideally in sportswear, footwear, or football-related products; A winning mindset – you’re goal-oriented, thrive under pressure, and celebrate every sales victory like a match-day win; A hands-on leader who energizes the team and leads by example on the shop floor; Confident and proactive, with a sharp eye for commercial opportunities and a passion for delivering standout customer experiences; A natural communicator who builds trust and team spirit with both customers and colleagues; Excellent communication skills (Excellent standard of English speaking); Football enthusiast – you speak the language of the game and stay up to date with the latest gear, trends, and fan culture; Ambitious and positive, with a clear drive to grow take on more responsibility. To apply for this role, you must already have the legal right to work in the UK. We will not apply for work or residence permits. We Offer • The role includes weekday and weekend shifts, flexibility on working hours is essential; • This role offers a competitive base salary, reflecting your experience and contribution to the success of our store; • Regular incentives, team socials, and recognition awards to celebrate your contributions; • Tailored training programs designed to support your growth; • Supportive, fun, and high-performing team culture that makes work rewarding. About Us We like to think of ourselves as a family of experts. Ok, we know what you’re thinking: at over 700 members, that’s a pretty big family. But what we really mean is that, whatever our skills or our story, whatever the task or the time pressure, we’re in it together. Pushing each other, backing each other and believing in each other, always. We’re one STICHD. And that matters, because this one company does a lot. We partner with some of the world’s most iconic brands to create products that people love. From socks and underwear to swim and fanwear. From PUMA and Levi’s to Formula 1 and Manchester City. From design and logistics to retail and events. From our HQ in the Netherlands to sales offices and logistics centres all over the world. Like we said: a lot. Why join us? Because at STICHD, you get the best of both worlds. The buzz and exposure of working on a global scale with the world’s biggest brands. The freedom and flexibility to find your own passion and follow your own path. But most of all, because we care. We really care. About our brands and products. About each package and every fan’s experience. About one another. We have some amazing people at STICHD. People with different backgrounds and skillsets, perspectives and personalities. Global leaders in their field who always stay curious, grounded and never stop learning. Does this sound like it could be you? Click ‘apply’ and show us what you’ve got! AQCUISITION AS A RESULT OF VACANIES IS NOT APPRECIATED STICHD provides equal opportunities for all job applicants, regardless of race, colour, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at STICHD and PUMA, and we do not tolerate any form of harassment or discrimination. At STICHD and PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically.