Supervisor of Clinic Operations

Job description

Department: 09120 AMG Sheboygan - General Administration Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Monday - Friday 8am-5pm. Departments include General Surgery, Pain Management, OB/GYN, Lab and Patient Service Representatives. . Pay Range: $35.50 - $53.25 Job Description Summary: The Ambulatory and Outpatient Clinical Nurse Supervisor provide direct supervision to selected clinical areas and assists the practice in delivering health care to patients consistent with the practice’s policies and procedures. Where You Will Work : Advocate Medical Group (AMG) is part of Advocate Health , one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive. We’re Looking For: Bachelor’s degree in health care administration or related field. Typically, 3 years of experience in a similar medical practice setting which should include thorough knowledge of physician billing, accounting and general medical office procedures. Ability to successfully and positively interact with physicians and employees at all levels throughout the organization and the public. As a Clinic Supervisor, your core responsibilities typically include: Staff Management: Overseeing the day-to-day activities of non-physician staff, including scheduling, performance reviews, and daily coaching. Clinic Operations: Managing reception, billing workflows, accounts payable, and patient flow. Liaising: Acting as the primary bridge between clinical staff, doctors, and organizational leadership to ensure seamless patient care. Requirements: Typically requiring at least 3 years of experience in a medical practice setting along with strong billing, coding, and general healthcare administration knowledge. What You’ll Do: Office hours are Monday – Friday from 8:00 am to 5:00 pm. Departments include; General Surgery, Pain Management, OB/GYN, lab and Patient Service Representatives. As a skilled and compassionate Clinical Supervisor, you will play a pivotal role in ensuring that your team delivers high-quality, patient-centered care. You will oversee and support staff in providing and coordinating comprehensive care through the nursing process, promoting safe, therapeutic outcomes in alignment with established standards, policies, and procedures. About This Location: Aurora Health Care operates a major hospital and several comprehensive clinics throughout Sheboygan, offering everything from primary care and daily urgent care to 24/7 emergency services. The main campus for medical and emergency care is the Aurora Medical Center – Sheboygan County , located at 3400 Union Ave . This state-of-the-art facility provides a full spectrum of care, including general surgery, cardiology, a Level IV Trauma Center, and a Neonatal Intensive Care Unit (NICU). For day-to-day medical needs, the Aurora Health Center at 2414 Kohler Memorial Dr is a major community hub. This location houses multiple departments: Aurora Urgent Care : Walk-in and same-day care for minor illnesses and injuries. Aurora Family Medicine & Aurora Internal Medicine : Comprehensive primary care, annual physicals, and long-term care management for all ages. Aurora Allergy : Allergy testing and treatment. Additionally, there is a second major clinic located at 1813 Ashland Ave , which provides specialized outpatient care. If you are dealing with a mental health concern, the Aurora Behavioral Health Center offers both outpatient and intensive therapy programs for adolescents and adults Be the Supervisor Who Redefines Care. At Advocate Health, being a Clinical Nurse Supervisor means more than delivering exceptional clinical care—it means leading with purpose, compassion, and boldness. As part of our One Advocate Health community, you’ll join a unified team committed to lifting others up, embracing innovation, and creating inclusive spaces where everyone can thrive. You’ll be empowered to think boldly, collaborate with humility, and drive change through fearless curiosity. Whether you're at the bedside, in the community, or advancing care through research and education, you’ll help shape the future of health—because here, we’re redefining care for you, for us, for all. Your feedback matters. Every nurse’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together. Physical Requirements and Working Conditions Must be able to sit, stand, walk, lift, squat, bend, reach above shoulders, and twist frequently throughout the workday. Must be able to lift and support the weight of 35 pounds in handling patients, medical equipment, and supplies. Must be able to: push/pull with 30 lbs. of force and perform a sliding transfer of 150 lbs. with a second person present. Must have functional speech, vision, hearing, and touch with ability to use fine hand manipulation skills for IV insertion and other procedures/functions. Maneuver foot pedals on carts or machines. Perform physical safety interventions such as patient restraint and verbal de-escalation, if needed. May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease. Therefore, protective clothing and equipment must be worn as necessary. Must be able to respond quickly to changes in patient and/or unit conditions. Physical Abilities Testing may be required. Additional department specific physical requirements may be identified for unique responsibilities within the department by the nurse leader. Ready to Take the Next Step: Apply Now! Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.