Supervisor Outpatient Pediatrics

Job description

Site: The Spaulding Rehabilitation Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Support Operations Supervisor, Pediatric Clinics in Sandwich and Foxborough Supervision of both Spaulding Foxborough and Sandwich Pediatrics 40-hour, 5-days schedule with travel between sites Supervise activities associated with the outpatient registration service and scheduling of outpatients including supervision of all front office support staff. Responsible for the assessment, planning, implementation and evaluation of the registration service and scheduling processes. Promote collaboration among all members of the outpatient care team. Key Responsibilities · Team members are oriented, mentored and supported to achieve stated goals for performance. Performance evaluations are completed accurately and timely in accordance with organization standards. · Outpatient registration process is managed to meet department standards; collecting clinical and financial information while maintaining a customer service focus. · Accurate and efficient scheduling procedures for therapy outpatients is established, maintained, and improved upon per established practices. · Weekly payroll sheets are coordinated to achieve accurate and timely submission in to the hospital payroll system. · Functional operations of the outpatient center are managed to maintain comprehensive and up to date paperwork statistics, schedule, and correspondence. · Inventory of office supplies is monitored to meet department guidelines, including filing of all invoices and requisitions. · Additional department, organization, or network activities are completed per established objectives. · Organizational Values of Innovation, Collaboration, Accountability, Respect, and Excellence are upheld. Education/Degree · Graduate of an accredited baccalaureate program in health care related field or equivalent experience. Experience · Previous management experience preferred. Qualifications Qualifications and Experience Education/Degree Required · Graduate of an accredited baccalaureate program in health care related field or equivalent experience. · Previous management experience preferred. Skills (Specific learned activity gained through training (e.g. computer skills, keyboarding, presentation, CPR, ACLS, etc.) Required · Ability to analyze and develop statistical reports. · Safely execute all job responsibilities without risking injury to self or patients. Demonstrates the ability to interact with patients and families. · Computer proficiency required. Microsoft office applications preferred with ability to learn new software. Preferred · Highly developed communications and interpersonal skills, working with diverse population. · Work independently, be self-directed and contribute as a member of a team. · Anticipates challenges and develops and implements strategies for addressing them. · High level of service delivery. Demonstrate initiative with ability to prioritize work, meet deadlines and adapt to changing situations. · Attention to detail. Additional Job Details (if applicable) Additional Job Description Remote Type Onsite Work Location 22 Patriot Place Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $54,059.20 - $78,686.40/Annual Grade 6 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 1400 The Spaulding Rehabilitation Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.