Supervisor, Patient Eligibility

Job description

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE). Job Title: Supervisor, Patient Eligibility Employment Type: Full-Time; Hourly Non-exempt Pay Range: $26.00 – 30.00/per hour Work Hours: Core work hours will be between 8:00am – 4:30pm, with flexibility and occasional overtime hours required to meet business needs. Primary Work Locations: The primary location is the designated onsite location for the Supervisor's own eligibility screening responsibilities. While daily work is completed here, supervisory oversight and support extend to colleagues at the other assigned onsite facilities (below). Renown - South Meadows Medical Center - 10101 Double R Blvd, Reno NV 89521 Oversite of Additional Facilities: Renown - Vista Urgent Care - 910 Vista Blvd, Sparks, NV 89434 Renown - Los Altos Urgent Care- 202 Los Altos Pkwy, Sparks, NV 89436 Renown - Ryland Urgent Care - 975 Ryland St, Ste 100, Reno NV 89502-1669 Renown - Healthcare Center - 21 Locust St., Reno NV 89502-1316 Renown - Regional Medical Center - 1155 Mill St., Reno NV 89502 Prime Healthcare - St. Mary’s Regional Medical Center - 235 W 6th St., Reno, NV. 89503 Why You’ll Love This Role: As Supervisor of Patient Eligibility, you will lead a team responsible for delivering accurate, timely eligibility services that are essential to revenue cycle performance while balancing your own patient screening and follow-up responsibilities. This role requires a balance of leadership and problem-solving skills, as you identify gaps, and independently drive solutions that improve workflow efficiency, team performance, and service delivery. Partnering closely with senior leadership, you will have the autonomy to take initiative, navigate ambiguity, and implement changes that create measurable impact. You will serve as a key escalation point for complex issues, while coaching and developing your team to operate with greater consistency and accountability.With regular onsite engagement across facilities, you will build strong relationships with hospital leaders and frontline teams, positioning yourself as a trusted partner and change leader. What You’ll Do: Client Leadership & Service Delivery Serve as the primary operational leader for two major clients in the Reno, NV. region, managing $600k+ annually in revenue. Own day-to-day client relationships, ensuring service level agreements (SLAs), quality standards, and performance expectations are met. Prepare, review, and present weekly client meetings and provide operational input on monthly and quarterly results. Proactively identify service risks, barriers, and performance gaps with internal workflows and provide feedback to senior leadership. Act as an escalation point for complex cases, working with internal and external stakeholders to resolve issues promptly. Partner with hospital leadership, government agencies, and other departments to ensure seamless processes and patient care. Travel regularly to assigned facilities, ensuring timely and efficient support across multiple locations within the service area. Complete special projects, as assigned. Operational Excellence: Maintain an individual contributor caseload, conducting patient screenings in-person, including bedside visits, to assess patients for financial assistance eligibility. Facilitate the application process for programs such as Medicaid, Medicare, Disability, county and hospital charity care, ensuring timely submission of accurate documentation and follow-up to fully resolve the account(s). Manage workload distribution across the team, aligning capacity with demand to drive efficiency, productivity, and service level performance. Oversee workflow execution, productivity, and quality assurance processes to ensure timely and accurate processing of eligibility accounts. Use multiple systems and databases to gather, track, and report on patient data. Enforce policies and procedures to align with regulatory, compliance, and client requirements. Monitor compliance with HIPAA, Medicaid, Charity Care, Disability, and other regulatory guidelines. Financial: Accountable for individual facility level and regional market financial performance, including revenue, expense management, and margin optimization. Team Management: Develop, lead and mentor an eligibility team as a subject matter expert, ensuring alignment with organizational goals, operational standards, and performance expectations. Monitor team performance and quality metrics, ensuring adherence to KPI standards through audit review, remedial coaching, corrective actions or performance improvement plans. Oversee hiring, onboarding, performance management, coaching, corrective actions, and terminations in partnership with HR. Manage scheduling, overtime oversight, travel expenditures and resource allocation to ensure productivity and coverage standards are achieved. Ensure colleagues receive appropriate training, tools, and development opportunities to perform effectively. Deliver shadowing and training as appropriate, ensuring colleagues are equipped with knowledge and skills needed to succeed in their roles. What We’re Looking For: Bachelor’s Degree in healthcare administration, business, other related field or a combination of education and/or equivalent experience. Proficiency in English and Spanish preferred At least 5 years of experience in healthcare eligibility, financial counseling, or case management roles. At least 2 years in people management overseeing team sizes of 5-10 people. Familiarity with state and federal assistance programs such as Texas Medicaid, Medicare, and Social Security Disability. Proven ability to lead and motivate teams, fostering a culture of collaboration and accountability. Excellent problem-solving skills, with ability to de-escalate and/or resolve complex patient or operational issues. Strong organizational skills with the ability to handle multiple priorities and maintain accuracy and attention to detail. Excellent verbal and written communication skills, with the ability to explain complex information clearly and empathetically. Ability to identify solutions to financial challenges, leveraging program knowledge to benefit patients. Capability to work in a fast-paced environment with changing priorities and patient needs. Demonstrate genuine care for patients’ needs and concerns, building trust and rapport. Work effectively with colleagues, client staff, and external agencies to achieve shared goals. Ensure all documentation is accurate, complete, and submitted on time. Reliable transportation, a valid driver’s license, and ability to travel within assigned service area. Travel: Regular travel to facilities within assigned market region is required. What We Offer: Comprehensive benefits: medical, dental, vision, HSA and FSA accounts, short-term and long-term disability insurance, accident insurance, hospital indemnity insurance, critical illness insurance, life insurance, supplemental insurance, spouse and dependent life insurance, pet insurance, and legal insurance Wealth benefits: 401(k) with company match, company HSA contributions, and access to certified financial planners Generous paid time off: 17 days PTO for full-time colleagues with increases based on tenure, 9 paid holidays and 40 hours of paid volunteer time each year through our Heart & Soul program Learning & career development: premium LinkedIn Learning access and our SOAR development program Wellness benefits: free Calm Premium subscription for meditation, stress relief, and sleep support as well as access to our Colleague Assistance Program (EAP) that provides access to licensed professional counselors and work/life resources Employee discounts: Perk Spot, discounted cell‑phone plans through Previ, and home/auto insurance discounts A collaborative, mission-driven culture built on teamwork, empathy, and growth About Savista: Savista RCM is a national leader in healthcare revenue cycle management, partnering with hospitals and health systems for more than 30 years. We are trusted for our deep expertise and highly specialized revenue cycle professionals, working alongside our clients as an extension of their teams. Guided by our values of Commitment, Authenticity, Respect, and Excellence (CARE) , we believe our success starts with investing in our people. We foster a workplace where colleagues feel supported, included, and empowered to make a meaningful impact. With one of the industry’s most highly trained workforces and with clients all across the United States, Savista offers the stability of an established organization with the agility of a modern, people‑first company. Join Savista and build a career where your work directly supports patient care, strengthens healthcare operations and contributes to healthier communities, while growing in a collaborative, mission‑driven environment. Pay Transparency Disclaimer* Savista is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. However, specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills. Keywords: Healthcare Supervisor, Eligibility, Financial Counseling, Case Management, Medicare, Medicaid, Health and Human Services (HHS), Social Security Disability, Patient Access Supervisor SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class. California Job Candidate Notice