Supervisor, Pharmacy Fulfillment Operations | Onsite - Chesterfield

Job description

**Company Overview:**[Blink Health](https://www.blinkhealth.com/) is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. [BlinkRx](https://www.blinkhealth.com/blinkrx) is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us! **The Role:** As a Pharmacy Fulfillment Operations Lead, you will support and supervise a team of pharmacy fulfillment technicians, helping to manage day-to-day dispensing workflows and queues under the guidance of senior leadership. This role is a strong foundation for developing operational and people management skills in a fast-paced pharmacy environment. We are looking for a motivated, positive and detail-oriented Lead who will assist with onboarding, coaching, and supporting technicians while upholding company policies, performance metrics, and regulatory requirements. **What you’ll do:** Team Management & Development - Support and manage a team of Pharmacy Technicians, helping to ensure quality patient and client care under the direction of senior leadership. - Monitor workload distribution and flag imbalances to ensure efficient daily operations and that basic performance targets are met. - Assist with new hire onboarding, helping technicians get acquainted with tools, workflows, and team expectations. - Oversees all dock operations, enforcing safety protocols, coordinating inbound and outbound freight flow, and ensuring compliance with company standards to maintain a secure and efficient loading environment. - Provide day-to-day coaching and feedback to technicians, supporting continuous improvement and skill development. - Address underperformance promptly through coaching and improvement plans in partnership with People & Culture and senior leadership when necessary. Operational Excellence - Use available reporting and dashboards to track team performance and surface operational trends to leadership. - Monitor workflow queues throughout the day to ensure tasks are completed accurately and on time. Help maintain adherence to service level agreements (SLAs) and communicate performance barriers promptly. - Support the implementation of process changes by reinforcing new procedures with the team and flagging adoption challenges. - Handle escalated patient concerns with professionalism and empathy, seeking guidance from senior leads on complex resolutions. Compliance & Quality Assurance - Ensure team adherence to regulatory requirements and company policies in pharmacy operations. - Review technician work periodically to identify accuracy issues and support quality improvement. - Flag compliance risks or recurring errors to senior leadership for resolution. Collaboration & Communication - Keep the team informed of daily priorities, workflow updates, and policy changes. - Communicate effectively with peers and senior leads to ensure alignment on goals and operational challenges. Leadership & Problem-Solving - Model professionalism, accountability, and a positive attitude for the team. - Address routine escalations and day-to-day issues, escalating complex situations to senior leadership as needed. - Promote a positive work environment that values teamwork, accountability, and employee satisfaction. - Foster continuous growth by developing technicians and supporting their professional development; cultivate a positive, engaging work environment that inspires the team to excel and innovate. **What You Need:** - **Leadership Experience**: 2-3 years in an operational or team-support environment; prior supervisory experience a plus. - **Educational Background**: Associate’s or Bachelor's degree in Healthcare, Business Administration, Supply Chain, or a related field preferred; equivalent work experience considered (minimum high school diploma or GED required). - **Industry Knowledge**: Some familiarity with pharmacy, healthcare, or fulfillment operations; willingness to learn regulatory requirements and operational complexities. - **Operational Excellence**: Experience supporting high-volume workflows and a demonstrated ability to stay organized under pressure. - **People Skills**: Strong interpersonal skills with a genuine desire to coach others and contribute to a positive team culture. - **Organizational Skills**: Ability to manage competing priorities and stay focused in a fast-paced environment. - **Data & Technology Fluency**: Comfortable using basic data tools and workflow platforms to track tasks and monitor performance. - **Analytical Thinking**: Attention to detail and a problem-solving mindset; ability to recognize patterns and surface issues proactively. . - **Performance Metrics**: Basic familiarity with key performance indicators (KPIs) and an eagerness to learn how to use performance data to improve team outcomes. . - **Communication**: Clear, professional communicator who can relay information effectively to a team and escalate appropriately. - **Regulatory Awareness**: General awareness of compliance in healthcare or pharmacy settings is a plus. - **Technical Proficiency**: Comfortable with standard office software and willing to learn in queue management and workflow platforms. **Location/Hours:** - Fully onsite role in St. Louis, MO (Chesterfield) Monday - Friday - Requirement for evening and weekend availability **Why Join Us:**It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers. We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.