Supervisor, Practice Management

Job description

The Supervisor, Practice Operations supports the daily operations of a multi-modality imaging center by supervising staff, coordinating patient flow, ensuring compliance with organizational policies, and promoting an exceptional patient experience. The Practice Supervisor works closely with leadership to achieve operational, quality, and service goals while maintaining efficient workflows and supporting staff development. Responsibilities Operations Supervision Oversee day-to-day clinic operations and workflow. Assist with patient scheduling and ensure efficient patient throughput. Monitor staffing coverage and coordinate daily assignments. Identify and address operational issues to maintain productivity and service standards. Staff Supervision Supervise front office, clinical, and support staff. Assist with onboarding, training, and mentoring employees. Monitor attendance, timekeeping, and scheduling. Provide coaching and support performance improvement initiatives. Foster a positive, team-oriented work environment. Patient Experience Promote exceptional customer service and patient satisfaction. Assist in resolving patient concerns and service issues. Monitor wait times and workflow efficiency. Support implementation of patient-centered process improvements. Compliance and Quality Ensure compliance with HIPAA, OSHA, CMS, ACR, and organizational policies. Support accreditation and regulatory requirements. Monitor quality metrics and safety initiatives. Assist with policy implementation and staff education. Financial and Administrative Support Support revenue cycle functions, including scheduling, authorizations, and billing workflows. Monitor operational performance metrics. Assist leadership in controlling expenses and improving efficiency. Ensure accurate documentation and reporting. Physician and Referral Relations Maintain positive working relationships with physicians and referring offices. Facilitate communication between providers and staff. Support outreach and service excellence initiatives. Qualifications Minimum 3 years of healthcare, clinic, or imaging center supervisory experience preferred. Demonstrated leadership and team development skills. Strong organizational, communication, and problem-solving abilities. Experience in patient scheduling, workflow management, and customer service. Associate's degree required; bachelor’s degree in healthcare administration, Business, or related field preferred. Oncology and/or radiology experience highly desirable. What Is Expected at This Level Supervises front-line staff and daily departmental activities. Provides guidance, coaching, and performance feedback to employees. Ensures adherence to established policies and procedures. Resolves routine operational and personnel issues. Collaborates with management to meet departmental goals. Supports continuous improvement initiatives and quality standards. Escalates complex operational, financial, or personnel matters to leadership as appropriate. Anticipated salary range: $75,600 - $107.900 USD Annual Bonus eligible: No Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. Medical, dental and vision coverage Paid time off plan Health savings account (HSA) 401k savings plan Access to wages before pay day with myFlexPay Flexible spending accounts (FSAs) Short- and long-term disability coverage Work-Life resources Paid parental leave Healthy lifestyle programs Application window anticipated to close: 11/5/26 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. To read and review this privacy notice click here