Supervisor, Spa & Wellness

Job description

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A resort-like sanctuary in Kuwait’s heart. Discover a modern urban sanctuary in the heart of Kuwait City: a contemporary curation of Middle Eastern architecture, dazzling art and resort-like spaciousness, where striking sculptures seamlessly merge with traditional design. In this enclave of wonder – the first and only hotel in Kuwait to receive the prestigious Forbes Five-Star rating – you’ll find soaring rooftop restaurants, leisure facilities and the city’s largest guest rooms. Catch up with friends in the chic surrounds of Al Soor (known as La Chocolaterie of Kuwait), relax in air-conditioned cabanas by the infinity pool, ascend to a buzzing rooftop and wander the lush adjacent parkland. And with the city’s malls and souks within a few minutes’ drive, you can experience all the spoils of the city without spoiling your precious relaxation time. What You Will Do Operational Excellence Oversee spa booking practices to maximize productivity and room utilization, ensuring efficient scheduling during peak and off-peak hours. Conduct daily checks of guest areas, including locker rooms, fitness areas, and relaxation rooms, to ensure cleanliness, orderliness, and proper equipment functioning. Manage inventories and reorder supplies to meet operational demands. Collaborate with spa management on new procedures to improve service and productivity. Team Leadership & Development Supervise daily operations of the spa team, including therapists, attendants, and coordinators, ensuring adherence to standards. Conduct training sessions for new hires, maintaining and updating the Spa Training Manual and testing materials quarterly. Continuously retrain team members to improve service delivery and operational efficiency. Monitor and document staff performance, assisting with evaluations and corrective actions as needed. Develop and implement up-selling incentives to drive revenue growth. Guest Experience & Engagement Provide consultations and familiarize guests with services, amenities, spa, and hotel facilities. Set and coordinate guest appointments while adhering to Four Seasons’ service standards. Promote and sell retail products, tailoring recommendations to guest needs. Anticipate guest needs, resolve issues promptly, and ensure complete satisfaction. Retail Management Maintain retail displays, ensuring neatness and proper stock levels. Conduct monthly inventory and introduce new, unique products to enhance retail offerings. Implement and monitor retail incentive plans for staff to boost sales. Administrative Responsibilities Ensure accurate input of services, gratuities, and retail sales into the POS system. Prepare accounting reports, research voucher issues, and resolve discrepancies Maintain an organized workspace and manage desk supplies, guest materials, and operational inventories. What You Bring Passion for the health and wellness industry and commitment to delivering exceptional guest experiences. Oral and written proficiency in English and Arabic. Excellent communication and organizational skills, with the ability to prioritize in a busy environment. Previous supervisory experience in a luxury spa or wellness setting preferred. Knowledge of spa software systems and hotel interface programs such as Book4Time, Birchstreet, Opera, and HotSOS. Proficiency in Microsoft Office (Word and Excel) and Canva. Ability to inspire and motivate team members while maintaining professionalism and attention to detail. What We Offer Competitive compensation and benefits package. Opportunities for professional growth within a globally recognized luxury brand. Access to world-class training and development programs. A collaborative and supportive work environment that values innovation and excellence. Exclusive complimentary and discounted hotel stays across Four Seasons properties worldwide. The chance to work in a diverse and inclusive culture, contributing to creating memorable guest experiences Work Authorization Hotel will apply for the work authorization for the successful candidate We look forward to receiving your application!