Supervisor, Transitions of Care Associate

Job description

Job Description A bit about this role: We want to help patients navigate the healthcare system in a better and safer way, feel their best, and better manage their chronic diseases. The Associate Supervisor leads a team of TOC Associates who support patients during one of the most vulnerable moments in their healthcare journey, transitioning home after a hospital stay. As a supervisor, your mission is to ensure your team delivers safe, timely, high-quality support that prevents unnecessary re-admissions and creates a compassionate, family-like experience for every patient. You will coach, develop, and support your team while ensuring operational excellence, consistent workflow execution, and strong collaboration with clinical partners. You’ll help shape a culture of accountability, empathy, continuous improvement, and member-centered care within Devoted’s post-acute ecosystem. Our ideal Supervisor is organized, mission-driven, proactive, and energized by developing people, improving processes, and advocating for members during critical care transitions. Responsibilities will include : Lead, coach, and mentor a team of Transitions of Care Associates to achieve performance, quality, and patient experience goals. 30% of the time will be dedicated to providing TOC patient care. Time spent on clinical responsibilities will fluctuate depending on the number of direct reports. Conduct regular 1:1s, team meetings, and coaching sessions to support skill development and engagement. Create a supportive, inclusive, high-performing team culture grounded in Devoted’s values. Provide timely feedback and performance management, escalating concerns when appropriate. Support onboarding, training, and competency development for new team members. Ensure team adherence to TOC workflows, documentation standards, and escalation pathways. Monitor daily, weekly, and monthly key performance indicators (KPIs) Use data to identify trends, barriers, and opportunities for improvement. Partner with leadership on staffing needs, workload balancing, and scheduling. Support your team in ensuring timely outreach to patients after hospital discharge. Guide associates on navigating complex cases Required skills and experience: An active and clear Medical Assistant Certification 2+ years of direct lead or supervisory experience in a virtual setting Desired skills and experience: Experience working in a remote, high-volume, fast-paced environment Experience with transitional care, post-acute workflows, or care coordination A history of being organized and having high attention to detail - it’s the little things that matter Fully bilingual in English and Spanish strongly preferred Salary Range: $58,000 - $82,000 / year The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. Our Total Rewards package includes: Employer sponsored health, dental and vision plan with low or no premium Generous paid time off $100 monthly mobile or internet stipend Stock options for all employees Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles Parental leave program 401K program And more.... *Our total rewards package is for full time employees only. Intern and Contract positions are not eligible. Founded in 2017, Devoted Health is on a mission to dramatically improve the health and well-being of older Americans by caring for everyone like they are family, and that includes our employees. Our robust and seamlessly integrated care platform merges advanced data and AI access with world-class clinical and service experiences to create a member experience that is unlike the industry norm. To continue building upon our mission, we want to bring together those who share our values, embrace change and advancement, and are enthusiastic about where we're going — all the while bringing their own unique qualities, experiences, and expertise, in hopes of further changing the healthcare experience. Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business. As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.