Supervisor, Transitions of Care Coordinator

Job description

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Supervisor, Transitions of Care Coordinator based in United States.** This role provides frontline leadership for a virtual team supporting patients as they transition from hospitals or post-acute settings back to home. You will guide care coordinators who help patients access essential services, appointments, transportation, supplies, and durable medical equipment. The position combines people leadership with hands-on patient support, with approximately 30% of time dedicated to direct transitions-of-care activities. You will help strengthen workflows, develop job aids, monitor performance, and coach team members toward high-quality outcomes. The role also offers the opportunity to contribute to program development, cross-functional initiatives, and evolving care models. Success requires an organized, empathetic, technology-savvy leader who can balance operational performance with a strong patient-centered approach. ### Accountabilities: - Lead and support a virtual team of Transitions of Care Coordinators, providing day-to-day guidance, answering questions, conducting 1:1s, monitoring communication channels, and fostering a collaborative and patient-focused environment. - Dedicate approximately 30% of working time to direct transitions-of-care patient support, with responsibilities adapting based on team size and operational needs. - Oversee team performance across key performance indicators, attendance, adherence, meeting participation, and other operational expectations, while identifying opportunities for improvement. - Support patients during transitions from hospital or post-acute settings to home by helping coordinate appointments, transportation, supplies, durable medical equipment, and follow-up communication. - Partner with leadership to develop the transitions-of-care program, represent coordination functions in cross-functional meetings, and communicate relevant updates and recommendations to broader teams. - Assist with recruiting and hiring new coordinators and partner with training and education teams to support onboarding and professional development. - Contribute to process improvement initiatives by designing and implementing new workflows, creating job aids, facilitating training, supporting care-model pilots, and making recommendations to senior leadership based on team performance. ### Requirements: - Medical Assistant (MA) certification is desired, and expired certifications may be accepted; candidates without certification but with significant MA experience may be asked to provide relevant education documentation such as a school diploma and transcripts. - At least 2 years of direct leadership or supervisory experience in a virtual work environment is required, with demonstrated ability to coach, manage performance, and support distributed teams. - At least 2 years of healthcare administrative or office experience is preferred, along with familiarity with patient support and healthcare coordination processes. - Strong technology skills and the ability to adapt quickly to evolving digital platforms, communication tools, and operational systems. - Highly organized with exceptional attention to detail, follow-through, and the ability to manage multiple priorities in a fast-paced remote environment. - Strong communication, collaboration, and problem-solving abilities, with the interpersonal skills needed to work effectively with patients, team members, clinical partners, and organizational leadership. - Fully bilingual English/Spanish communication skills are preferred but not required, particularly for supporting diverse patient populations and care teams. ### Benefits: - Annual salary range of $58,000 to $82,000, with the final offer based on qualifications, relevant experience, education, certifications, skills, and work location. - Employer-sponsored medical, dental, and vision coverage with low or no employee premiums, subject to eligibility. - Generous paid time off to support personal well-being and work-life balance. - $100 monthly stipend toward mobile phone or internet expenses. - Stock options available to employees, providing an opportunity to participate in long-term organizational growth. - Bonus eligibility for applicable roles, along with a 401(k) retirement savings program. - Parental leave and additional programs designed to support employees and their families. - Fully remote work opportunity within the United States, with a collaborative environment focused on improving healthcare experiences and supporting professional growth.