Supervisor, Visual Merchandiser

Job description

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you! At United Parks & Resorts, we’re passionate about caring for animals. In fact, we’ve already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We’re seeking enthusiastic, dedicated, and hard-working individuals in a wide variety of roles. Join us and play an important part on our incredible team! What you get to do: As a Supervisor, Visual Merchandiser, you will oversee the planning, execution, and maintenance of visual merchandising presentations across assigned park retail locations. You will lead and develop the visual merchandising team while partnering with store leadership, Merchandise, Marketing, and other internal teams to ensure presentations support brand standards, seasonal initiatives, promotional campaigns, and business priorities. You will also: Supervise, coach, schedule, and develop Visual Merchandising Ambassadors, including the Senior Visual Merchandiser. Assign daily and project-based workloads and monitor progress to ensure projects are completed accurately and on schedule. Support visual merchandising planning and execution for new products, seasonal transitions, special events, promotions, and new retail locations. Ensure visual presentations, merchandise sets, signage, fixtures, props, and displays are implemented consistently with corporate standards and approved creative direction. Review and approve visual merchandising work for quality, accuracy, brand consistency, safety, and operational readiness. Update merchandise presentations based on product availability, sales performance, inventory levels, and business needs. Conduct regular store walks with Merchandise leadership to evaluate visual standards, identify opportunities, and establish priorities. Oversee the installation, maintenance, removal, storage, and disposal of visual merchandising materials, displays, fixtures, and related assets. Coordinate visual merchandising project timelines, installation schedules, labor needs, and required materials. Partner with store leadership and inventory teams to ensure sufficient product is available to support planned displays and merchandise presentations. Assist with the development and implementation of planograms, floor sets, window displays, promotional layouts, and product activations. Maintain organized visual merchandising workspaces, storage areas, tools, supplies, fixtures, and display components. Coordinate and monitor work orders related to fixtures, lighting, signage, displays, and other visual merchandising needs. Identify damaged, outdated, or inconsistent visual elements and ensure timely repair, replacement, or removal. Support the execution of capital projects, store renovations, new location openings, and major merchandise installations. Coordinate with internal departments and external vendors regarding signage, fixtures, props, fabrication, printing, and installation needs. Monitor project expenses, supply usage, and visual merchandising resources in partnership with Merchandise leadership. Ensure all visual merchandising work is completed in accordance with company safety policies and applicable operational requirements. Maintain scheduling and timekeeping records for assigned Ambassadors. Provide ongoing training, feedback, coaching, and performance documentation for direct reports. Respond to changing business priorities and provide visual merchandising support to additional locations or areas as needed. Perform other duties and special projects as assigned. What it takes to succeed: Must be at least 18 years old. High school diploma or GED required; associate or bachelor’s degree in visual merchandising, retail management, design, marketing, or a related field preferred. Minimum of two years of visual merchandising, retail presentation, store design, or related experience. Previous leadership or supervisory experience preferred. Experience developing and executing merchandise displays, planograms, floor sets, signage, and promotional presentations. Strong understanding of visual merchandising principles, including product placement, balance, color, scale, traffic flow, and storytelling. Ability to interpret visual directives, planograms, design concepts, measurements, and installation instructions. Strong leadership skills with the ability to train, coach, motivate, and provide direction to a team. Strong project-management and organizational skills with the ability to manage multiple deadlines and changing priorities. Excellent written and verbal communication skills. Ability to collaborate effectively with Merchandise leadership, store teams, Marketing, Facilities, vendors, and other internal partners. Strong attention to detail and commitment to maintaining consistent visual standards. Ability to work independently, troubleshoot installation issues, and make timely decisions. Proficiency with Microsoft Office applications. Experience with Adobe Photoshop or other design-related software preferred. Experience with merchandise management, scheduling, timekeeping, or work-order systems preferred. A valid state driver’s license and the ability to meet company vehicle-operation requirements. Theme park, hospitality, entertainment, or high-volume retail experience preferred. Must be available to work a flexible schedule based on business needs, including early mornings, nights, weekends, and holidays. What else is important: Must be able to lift, push, pull, and carry up to 50 pounds. Must be able to stand and walk for extended periods throughout the work shift. Must be able to climb ladders or work at elevated heights when necessary. Must be able to kneel, squat, bend from floor to waist, reach overhead, grasp objects, and perform fine hand-manipulation tasks. Must be able to safely use tools and equipment required for display installation and maintenance. Must be able to work indoors and outdoors in varying weather conditions, including extreme heat, cold, rain, dust, fumes, and odors. Must be able to work around cleaning products, adhesives, paint, hardware, and other materials used in visual merchandising. Must be flexible regarding work locations based on business needs and project requirements. The perks of the position: Paid Time Off Complimentary Park Tickets and Passes Park Discounts on Food and Merchandise Medical, Dental, and Vision Insurance 401K Retirement plan Voluntary Insurance Life Insurance Disability Benefits Tuition Reimbursement Dependent and Health Care Flexible Spending Accounts Employee Assistance Program Legal Assistance Plan EEO Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.