Supplier Compliance Specialist

Job description

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time. Position Overview: The Supplier Compliance Specialist is responsible for supporting supplier food safety, quality, and compliance programs across the supply chain. This role’s primary focus will be managing the temperature monitoring program for cold-chain products, supporting supplier qualification and onboarding activities, assisting with onsite supplier food safety audits, tracking product complaints and initiating root causes analysis and corrective action with supplier partners, and partnering cross-functionally with FSQA, Operations, Product Development, and Procurement to ensure compliant execution of new and existing products, including Limited Time Offer (LTO) initiatives. The Supplier Compliance Specialist will help monitor supplier performance and compliance through data analysis, trend reporting, complaint investigations, and corrective action follow-up. This role also supports investigations related to supplier quality and food safety concerns, evaluates supplier documentation and change notifications, and helps identify and mitigate supply chain food safety risks. The ideal candidate is detail-oriented, analytical, collaborative, and passionate about food safety, supplier quality management, and continuous improvement within a fast-paced food and beverage environment. Key Result Areas (KRAs): Cold Chain Temperature Monitoring Manage and maintain temperature monitoring programs across refrigerated and frozen supply chain products Review and trend temperature data from transportation, warehousing, and distribution activities. Investigate temperature excursions, identify root causes, and coordinate corrective actions with suppliers, logistics providers, and internal stakeholders. Maintain records and documentation related to temperature monitoring and cold chain compliance Supplier Food Safety & Compliance Assist with onsite supplier food safety and quality audits. Assist with reviewing and verifying current product and supplier documentation via CMX1 Track supplier corrective actions and ensure timely closure of audit findings and non-conformances Respond, track, and investigate product complaints with respective suppliers, including analysis of root case and corrective action implementation. Cross-Functional LTO Support Partner with Operations, Product Development, and Procurement teams to support compliant execution of LTO (Limited Time Offer) products Assist in verifying product specifications, handling requirements, shelf life, labeling, and storage expectations Participate in new product and supplier onboarding and qualification activities Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs. Skills: Detail-Oriented Analytical Teamwork Auditing Ability to maintain a positive safety culture with a focus on brand protection, collaboration, and education Ability to convey a guest-focused, brand-protection mindset Strong interpersonal, verbal, and written communication skills with the ability to make clear, concise, and convincing safety recommendations; strong public speaking skills Ability to analyze safety data, investigating incidents, and developing solutions Familiarity with relevant safety regulations and industry-specific guidelines. Job Qualifications: BASIC QUALIFICATIONS Bachelor’s degree in Food Science , Microbiology, Supply Chain, or related field. 2 – 5 years of experience in manufacturing food safety, supplier quality, quality assurance, or supply chain compliance. Knowledge of HACCP, GMPs, preventive controls, and food safety systems. Understanding of cold chain management and temperature-sensitive product handling. Experience working with suppliers, audits, and corrective action management preferred. Strong organizational, analytical, and communication skills. Ability to work cross-functionally in a fast-paced environment. Proficiency in Microsoft Office and quality/compliance management systems. PREFERRED QUALIFICATIONS PCQI or HACCP certification preferred. Experience with GFSI schemes (SQF, BRCGS, FSSC 22000, etc.). Knowledge of FDA food safety regulations and supplier verification requirements. Experience with supplier management platforms or compliance software (e.g., CMX1, TraceGains , Safefood 360). Location Requirement: This role is located in Tempe, AZ. This position is required to be in office 4 days per week (Mon-Thurs); Fridays are optional remote work days Physical Requirements: In-Office Environment: Must be able to work in a busy, crowded, and loud office with frequent distractions and interruptions Must be able to collaborate in-person with occasional impromptu in-person meetings Office Conditions: Adaptability to typical office conditions, which may include exposure to air conditioning, heating, artificial lighting, and varying noise levels Mobility : Ability to sit, stand, reach, twist, stretch, and work at a desk for long stretches . Must be able to occasionally move or lift office items up to 25 pounds Hearing Requirements: Hearing must be sufficient or correctable to ensure clear understanding of spoken information, including participating in virtual meetings and phone calls. Use of hearing aids or other assistive devices is acceptable if needed. Reading and Writing Proficiency: Ability to read and write in English is essential for processing documents, drafting reports, and following up on necessary actions. Proficiency in written communication is required to handle job-related tasks effectively. Vision Requirements: Vision must be adequate or correctable to perform essential job duties, such as reading documents on a computer screen and using other visual tools. Use of corrective lenses or other measures to meet visual requirements is expected if needed. Technology Proficiency: Must be proficient in operating a computer and other office productivity tools such as printers, scanners, and collaboration software. Effective Communication: Must possess strong verbal and written communication skills to interact effectively with team members, clients, and other stakeholders via email, video conferencing, and other in office communication tools. Compensation: DOE If you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us!