Supply Chain and Customer Service Manager (Mandarin Speaker)

Job description

We are seeking an experienced Supply Chain Planning and Customer Success Manager to lead our EMEA team supporting the Industrial, Medical, Automotive, and Lighting (IMAL) business. This role is responsible for driving demand and supply planning excellence, leading the regional S&OP process, and ensuring strong collaboration between Sales, Operations, Finance, Product Management, and Manufacturing. The successful candidate will play a critical role in balancing customer satisfaction, inventory optimization, and operational performance while supporting continued business growth across EMEA. Key Responsibilities Lead, coach, and develop a team of four supply chain professionals. Drive demand planning and forecasting processes to improve forecast accuracy and business visibility. Manage supply planning activities across manufacturing sites in China, India, and Slovakia. Optimize inventory levels while maintaining targeted customer service performance. Lead the EMEA Sales & Operations Planning (SOP) process and facilitate cross-functional alignment. Identify and mitigate supply risks, capacity constraints, and service challenges. Drive process improvement, standardization, digitalization, and automation initiatives. Monitor and improve key supply chain metrics, including forecast accuracy, OTIF, inventory turns, backlog, lead times, and inventory health. Build organizational capability and scalable processes to support business growth across EMEA. A degree in Supply Chain Management, Operations Management, Industrial Engineering, Business Administration, or a related field. 8+ years of experience in Supply Chain, Planning, Operations, or Logistics 3+ years of people management experience. Experience managing international supply chains and working with manufacturing facilities in Asia and Europe. Experience in Electronics, Power Electronics, Industrial Automation, or a related industry is preferred. Strong leadership experience in SOP, demand planning, and supply planning. Excellent analytical, problem-solving, and decision-making skills. Strong stakeholder management and influencing capabilities. Experience with ERP systems, preferably SAP. Advanced Excel and data analysis skills. Proven project and change management experience. Fluent speaker of English and Mandarin Delta, founded in 1971, and listed on the Taiwan Stock Exchange (code:2308), is a global leader in switching power supplies and thermal management products with a thriving portfolio of IoT-based smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities. As a world-class corporate citizen guided by its mission statement, “To provide innovative, clean and energy-efficient solutions for a better tomorrow,” Delta leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change. Delta serves customers through its sales offices, R&D centers and manufacturing facilities spread over close to 200 locations across 5 continents. Throughout its history, Delta has received various global awards and recognition for its business achievements, innovative technologies and dedication to ESG. Since 2011, Delta has been listed on the Dow Jones Best-in-Class World Index (formerly the DJSI World Index of Dow Jones Sustainability™ Indices) for 14 consecutive years. Delta has also won CDP with double A List for 4 times for its substantial contribution to climate change and water security issues and has been named Supplier Engagement Leader for its continuous development of a sustainable value chain for 7 consecutive years.