Supply Chain Customer Service Specialist (Hybrid)

Job description

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Your role at Baxter As a Customer Service Representative supporting the Hospital Products business, you will be responsible for managing various aspects of order fulfillment through phone and non-phone channels, including email and fax communications. You will serve as a key point of contact for customers, helping to process orders, resolve inquiries, and coordinate with internal teams to support customer needs. This is where strong customer service, attention to detail, and effective communication come together to support order fulfillment activities and help provide a positive customer experience. In this role, you will work closely with multiple cross-functional teams to support customer requests, manage order-related activities, resolve exceptions, and maintain accurate documentation. Success is achieved through delivering responsive service, processing orders accurately, resolving customer issues effectively, and supporting operational objectives. What you'll be doing Manage aspects of order fulfillment for the Hospital Products business through phone, email, fax, and other communication channels. Provide service and support to external customers and Baxter team members. Handle customer inquiries, correspondence, and order-related exceptions. Process orders accurately and efficiently, including backorder fulfillment, shipping discrepancies, returns, and other customer requests. Balance customer service needs with supply chain objectives while supporting established performance measures. Document service failures that impact customers and the organization. Collaborate with internal partners including Product Information, Distribution Centers, Planning and Deployment, Credit and Collections, Customer Master, Sales Representatives, Center for One Baxter, and other teams. Obtain and review information related to product needs, inventory availability, order quantities, and delivery requirements; expedite product availability and manage backorders as needed. Maintain records, document service requirements, and prepare customer-required reports. Perform other duties as assigned. What you'll bring High School Diploma GED or equivalent Strong verbal and written communication skills. Ability to effectively prioritize and manage multiple tasks. Proficiency in Microsoft applications and the ability to work within web-based applications. Ability to work remotely using a high-speed wired internet connection. Ability to provide customers with superior service and a high level of satisfaction. Strong interpersonal, problem-solving, and attention-to-detail skills. Ability to work effectively in a team environment. Flexibility to work shifts during hours of operation between 7:00 a.m. and 6:00 p.m. CST. JD Edwards system knowledge preferred. We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $43,200 - $59,400 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview. Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a required minimum number of days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission. The flexible workplace policy is subject to local laws and legal requirements. At its discretion, Baxter may decide to adjust, suspend, or discontinue as business needs change. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. US Benefits at Baxter (except for Puerto Rico) This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter Equal Employment Opportunity Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Know Your Rights: Workplace Discrimination is Illegal Reasonable Accommodations Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Recruitment Fraud Notice Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice .