Supply Chain Executive

Job description

We are looking for a detail-oriented and proactive professional to manage return operations, ticket handling, faulty return requests, and replacement/repair coordination. The role requires strong coordination skills, inventory visibility management, timely execution, and the ability to generate data-driven insights for operational improvement. ### Key Responsibilities 1. Return & Ticket Operations - Handle return tickets for demo closures, rental closures, faulty returns, replacements, and repair requests. - Ensure timely closure of open tickets as per defined SLAs. - Coordinate with customers, field teams and logistics partners for smooth resolution. 2. Reverse Logistics & Pickup Coordination - Accelerate return pickups by proactively coordinating with logistics partners. - Track pickup status and ensure timely movement of return goods. - Follow up on pending pickups and escalations. 3. Inventory & Receiving Management - Maintain inventory visibility for all returned assets. - Support a streamlined receiving process by ensuring accurate inwarding of return materials. - Minimize inventory discrepancies through proper reconciliation and verification. 4. Faulty Returns & Assessment - Ensure timely processing of faulty returns. - Coordinate inspection, assessment, repair, or replacement actions. - Ensure proper and timely assessment of returned goods. 5. Data & Reporting - Maintain record visibility for all return transactions. - Prepare daily/weekly/monthly return and closure reports. - Generate data-driven insights on pickup TAT, closure TAT, repair rates, replacement rates and inventory variances. - Identify process bottlenecks and recommend corrective actions. ### Required Skills - 2–5 years in operations, reverse logistics, customer support operations, warehouse returns, - or repair/replacement management. - Experience with asset recovery, rental equipment management, or field service coordination will be an added advantage. - Strong coordination and follow-up skills - Excellent communication Skill - Experience in ticketing / CRM systems - Inventory reconciliation and record management - Proficiency in Excel / Google Sheets - Analytical mindset with reporting skills - Ability to manage multiple return cases simultaneously