Supply Chain Operations Associate Manager, East Hub

Job description

About us Dyson is a global technology company. We transform every category we enter with radical and iconic inventions that work, perform and look very different. We’re growing – fast. Our ambition is huge. We're about better ideas and better technologies. It's about finding better ways to work in more new markets and bright new categories. Dyson is different. Our culture is unique. It's not easy or comfortable. It's certainly not for everyone. But if you thrive on challenge and are excited by change – it could be for you. At Dyson we are encouraged to think differently, challenge convention and be unafraid to make mistakes. We’re creative, collaborative, practical and enthusiastic. But most of all we’re hugely passionate about what we do. About the role As the Supply Chain Associate Manager in the East Hub, you will be responsible for ensuring smooth reliable and accountable supply chain execution across a diverse group of markets. This includes oversight of outsourced logistics and fulfilment partners (DBS, RMS and 3PL) as well as collaboration with market supply chain contacts. The role focuses on reducing exceptions, enforcing execution standards and maintaining a stable agile and responsive supply chain that supports continuity and customer satisfaction. Key Responsibilities include Execution Governance and Accountability Drive operational performance by holding both markets and outsourced providers accountable for execution against clearly defined KPIs. Monitor daily and weekly fulfilment performance ensuring process discipline and data accuracy. Coordinate root cause analysis and follow through on corrective actions. Use the weekly Sales and Operations Execution (S&OE) forum as the formal platform for raising exceptions escalations and recovery plans. Ensure all stakeholders operate according to clearly defined and jointly agreed working principles that specify responsibilities timing and process ownership across the entire supply chain. Keep stakeholders informed in a structured and timely manner in the event of receipt delays, logistics disruptions, quality concerns or other events that may affect product availability or customer experience. Maintain ownership clarity and ensure all parties act in line with the agreed execution framework. Support for Strategic Markets (Top 10) Act as the main point of contact for escalations and exceptions from key markets. Facilitate cross functional resolution of order management fulfilment and inventory issues. Engage proactively with market supply chain leads to anticipate risks and track performance. Strengthen trust and transparency through consistent support and follow through. Execution Ownership for All Other Markets Manage the end-to-end fulfilment flow from contract manufacturer to final market delivery or distributor handover. Coordinate with outsourced partners to ensure timely order processing customs clearance warehousing and transport. Track adherence to service targets and intervene early to prevent service disruptions. Escalate unresolved issues through S&OE or other governance forums. Continuous Improvement Identify and lead improvement initiatives that drive greater speed flexibility and cost efficiency across the supply chain. Support roll out of direct shipment models to end customers or retailers where feasible. Optimise safety stock levels based on risk and opportunity profiles Support implementation of Vendor Managed Inventory (VMI), consignment stock or other initiatives where appropriate. Propose and trial new fulfilment flows and digital enhancements to improve execution and visibility. Champion process simplification and scalability as part of the operating model evolution. Cross Functional and Partner Collaboration Align closely with global planning, procurement, commercial, finance and data analytics teams. Coordinate execution with DBS, RMS and 3PL to ensure smooth handovers and accountability. Lead performance reviews for outsourced providers and in market stakeholders with clear expectations and improvement plans. Promote standardisation and operational discipline across the supply chain. About you 5 to 8 years of experience in operational supply chain roles with both in house and outsourced execution exposure. Demonstrated ability to manage third party relationships and internal accountability. Strong coordination and stakeholder engagement skills. Working knowledge of ERP (such as SAP), TMS or OMS platforms and strong command of Excel. Comfortable working in a fast-moving environment with high attention to operational detail. Experience using structured S&OE or equivalent operational routines. Success in the Role Looks Like Reliable and consistent fulfilment for both strategic and managed markets. Clear reduction in operational exceptions and escalations over time. Measurable performance standards upheld by both internal and external actors. Effective use of S&OE as the central forum for operational transparency and resolution. Increased confidence in the stability responsiveness and maturity of the supply chain. Benefits Dyson monitors the market to ensure competitive salaries and bonuses. Beyond that, you’ll enjoy a transport allowance and comprehensive medical care and insurance. But financial benefits are just the start of a Dyson career. Professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to fuelling and realising ambition. #LI-AK Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.