Supply Chain- Operations Transformation Lead

Job description

Supply Chain- Operations Transformation Lead Description - HP is the world’s leading personal systems and printing company, we create technology that makes life better for everyone, everywhere. Our innovation springs from a team of individuals, each collaborating and contributing their own perspectives, knowledge, and experience to advance the way the world works and lives. We are looking for visionaries, like you, who are ready to make a purposeful impact on the way the world works. At HP, the future is yours to create! We are now Hiring for “ Supply Chain - Business Operations Transformation Lead ” role at Chennai location. The primary role will be to own and manage end-to-end Supply Chain operations and transformation across Physical Claims (Sales Returns), Logistics, Procurement, Order Management, Partner Payment Reconciliation and Pricing processes. Ensure seamless operations, perform deep-dive analysis where needed, generate insights on failures, and drive corrective actions. Furthermore, Drive end-to-end supply chain transformation by reengineering processes, challenging the status quo, and implementing innovative, scalable solutions. In parallel, lead partner payment reconciliation activities, analyze spend patterns, and deliver actionable business insights. Additionally, own Pricing and Inventory analysis, along with reporting and analytics for the Services Supply Chain. Manage day-to-day tactical and operational activities to ensure business continuity and performance. Expectations from the Role: Act as a trusted team member, providing innovative and scalable solutions across SAP and non-SAP environments Manage and optimize Sales Order Returns, Logistics, Procurement, and Order Management supply chain processes Drive and support key Supply Chain transformation initiatives across Product and Services domains by challenging the status quo Collaborate across diverse teams, regions, and supply chain models, operating effectively with minimal direction Exercise independent judgment within defined frameworks to determine appropriate solutions and actions Interpret policies, evaluate complex and unique scenarios, and provide well-reasoned recommendations aligned with organizational goals If you are our Supply Chain - Process Transformation Lead, you will have a chance to Own a broad portfolio of Sales Order Returns, Logistics, Procurement, and Order Management processes across SAP S/4HANA and non-SAP environments Collaborate with partners and cross-functional internal teams to ensure seamless execution of operations and transformational projects / programs Act as a Subject Matter Expert (SME) with deep SAP expertise and strong understanding of end-to-end supply chain processes Drive business process re-engineering and transformation, and automate using best-in-class technologies, including SAP S/4 scripting, Power Automate, Power Query, Power BI, Agentic AI, and other digital tools Develop and deliver analytical reports using enterprise tools (e.g., Power BI); identify trends, generate insights, and present impact-driven findings to leadership, including what-if scenario analysis Lead and execute partner payment reconciliations and pricing file processes; perform detailed analyses and provide actionable business insights Monitor and review performance metrics regularly; identify improvement opportunities and drive process, tool, and system transformation initiatives through to implementation Analyse and support priority initiatives within defined frameworks to enable digital advancement, including AI and Agentic AI-driven solutions Provide guidance, training, and mentorship to junior team members to build capability and drive team effectiveness Are you a high-performer? We are looking for an individual with First level university degree (Engineering preferred) Must have minimum 17-20 years of experience in S u pply Chain function Experience in more than one supply chain function with primary focus on Sales Order Returns, Logistics (both Forward and Reverse), Procurement, Order Management, Pricing and Partner Payment Recons Minimum 6-8 years of experience in various SAP S4 arenas (Forward Logistics, Reverse Logistics, Procurement and Sales Order management and Material Master) In addition, 6-8 years of experience in driving / owning / leaderng end-to-end Supply Chain Process Reengineering / Transformation projects / programs across countries Must possess strong knowledge of various business flows in SAP pertaining to logistics, procurement and order management and must act as an SME when / where required Deep knowledge of EDIs including creation, simulation and trouble shooting. In-depth experience with B2B platforms used for partner communication with HP systems Excellent communication and presentation skills, with strong attention to detail and executive presence Proven ability to influence stakeholders and build relationships in a matrix organization Strong Microsoft Office skills (expert level in Excel, advance level PowerPoint) Vocal and proactive in challenging “ business as usual operating model s” and driving innovative solutions in the product and services supply chain domain Strong Project Management skills to lead cross-functional teams; recognized as Subject Matter Expert. Services Supply Chain experience is an added advantage Disclaimer • This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. #LI-POST Job - Supply Chain & Operations Schedule - Full time Shift - No shift premium (India) Travel - 25% Relocation - No Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal "