Supply Operations Lead

Job description

As a Supply Operations Lead, you will play a pivotal role in shaping the operational performance and Customer Experience of Glovo in Serbia . You will own the end-to-end Supply strategy, making key decisions that determine how efficiently we scale our operations, how fast and reliably we serve our customers, and ultimately how competitive we are in the market. Your mission is simple but ambitious: build the most efficient Supply operation in the market . You will balance speed, availability, cost and courier earnings - optimizing Cost Per Order (CPO) while ensuring we continue to deliver a fast, reliable and competitive service. You will operate at the intersection of strategy, analytics and execution , turning complex operational data into clear decisions and scalable solutions. You will lead and develop a team of two Operations Analysts , building a high-performing analytical engine that helps the business understand problems, identify opportunities and move faster. This is a role with significant business impact and ownership . You will not only optimize today's operations - you will shape the capacity, efficiency and operating model that will enable us to scale sustainably and win in tomorrow's market . THE JOURNEY Operational Performance & Supply Excellence: Own core Supply metrics (Delivery Time, Choice Index / Shrinking Reduction, Utilization Rate), executing operational strategies to ensure a fast, highly reliable service for customers. Balanced Unit Economics: Drive continuous unit-cost improvements to meet company profitability targets while protecting courier Earnings per Hour (EpH) to maintain fleet satisfaction and partner retention. Team Leadership & Capability Development: Lead, mentor, and empower a focused team of two direct reports (1 Operations Excellence Analyst and 1 Senior Operations Excellence Analyst), instilling quantitative data-driven standards and driving their professional growth. Cross-Functional Local Execution: Partner closely with local Commercial, Q-Commerce, and Finance teams to maintain transparency around operational challenges and platform updates, while co-developing business growth plans aligned with P&L and Supply targets. Global Alignment & Local Advocacy: Serve as the local operational anchor to central functional leads (Global Logistics, Profitability, Rider Excellence & Experience, and Forecasting), proactively escalating operational risks, sharing feedback, and negotiating localized solutions. Data-Driven Experimentation: Design, pilot, and scale localized operational initiatives to test hypotheses before full deployment. People Leadership: Demonstrated experience managing, coaching, or mentoring analytical talent, with a track record of developing direct reports into proactive problem-solvers. Data-Driven Skills & Agility: Strong analytical capabilities using tools like Looker, Google Sheets, or equivalent BI tools, combined with the ability to make both long-term and fast, sound operational decisions under time constraints. Proactive Stakeholder Management: Exceptional communication skills with a proven ability to escalate risks early, influence cross-functional peers, and negotiate effectively with local leadership and central global teams. Bilingual Fluency: Native or full professional proficiency in both Serbian and English (written and spoken). Logistics / Operations Leadership Experience: At least 2 years of experience in Logistics, Operations, or Supply chain leadership roles, ideally within a high-growth tech, on-demand delivery, or marketplace environment, with a strong understanding of the trade-offs between Delivery Time, operational efficiency and Costs. Executive Communication Skills: Experience in distilling complex operational analyses into crisp executive slide decks, business memos, and strategic proposals. Technical / Process Methodology: Familiarity with SQL/querying tools, lightweight automation, or structured continuous improvement frameworks. Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable. We believe driven talent deserves: 💪 Top-notch private health insurance to keep you at your peak. 🍔 Monthly Glovo meal benefit to satisfy your cravings! 🏊 Company sponsored Fitpass to keep you energized. 🏖️ The freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year and personal days off. 👪 Enhanced paternity leave. 🧠 Online therapy and wellbeing benefits to ensure your mental well-being At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here . Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc). So, ready to take the wheel and make this the ride of your life? Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website ! Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.