Supply Operations Manager

Job description

WHO WE ARE Hyperbolic Labs is on a mission to democratize AI by breaking down the barriers to computing power with our Open-Access AI Cloud. By aggregating computing resources across the globe, we offer an innovative GPU marketplace and AI inference service that promise affordability and accessibility for all. As pioneers at the intersection of AI and open-source technology, we believe in an open future where AI innovation is limited only by imagination, not by access to resources. We're looking for forward-thinking individuals who share our passion for making AI universally accessible, secure, and affordable. Join us in building a platform that empowers innovators everywhere to turn their visionary AI projects into reality. As we prepare for growth after our Series A, our team — led by co-founders with PhDs in AI, Math, and Computer Science — is poised to redefine computing. ABOUT THE ROLE Hyperbolic is looking for a highly organized and detail-oriented Supply Operations Manager to support the day-to-day operations of our growing GPU supply network. This role will own the operational relationship with our existing infrastructure suppliers, from contract administration and payment reconciliation to recurring supplier check-ins and issue resolution. You will work closely with our Supply, Finance, Legal, Engineering, and Product teams to ensure supplier agreements are accurately executed, invoices are properly reconciled, and operational commitments are consistently tracked and fulfilled. Beyond execution, you will help design the systems, processes, and sources of truth that allow our supply operations to scale. As our supplier network grows, the structure you build will determine how efficiently we grow with it. This is a role for someone with exceptional attention to detail. You will be responsible for managing contracts and payments involving significant financial commitments, and small errors can have meaningful operational or financial consequences. The ideal candidate is rigorous, dependable, proactive, and comfortable creating structure in a fast-moving environment. WHAT YOU'LL DO CONTRACT AND COMMERCIAL OPERATIONS - Manage the operational lifecycle of supplier contracts, order forms, amendments, renewals, and related documentation. - Review executed commercial terms against company standards, and ensure key obligations, including pricing, contract dates, payment terms, service-level commitments, notice periods, and termination provisions, are accurately recorded, tracked, and flagged when they deviate from our standards. - Maintain a centralized and reliable source of truth for all active supplier agreements. - Coordinate with Legal, Finance, and Supply leadership to ensure contracts are properly reviewed, signed, and implemented. - Proactively flag upcoming renewals, payment deadlines, notice periods, and contractual risks. INVOICE AND PAYMENT RECONCILIATION - Review supplier invoices against contracted rates, actual capacity delivered, uptime, service credits, and usage data. - Investigate discrepancies involving billing periods, GPU counts, hourly rates, downtime, credits, deposits, and other charges. - Identify service credits owed to Hyperbolic under supplier SLAs and ensure they are claimed and recovered. - Partner with Finance and internal technical teams to validate invoice accuracy before payments are approved. - Maintain clear reconciliation records and ensure outstanding discrepancies are resolved promptly. - Track deposits, prepayments, recurring payments, true-ups, credits, and other supplier-related financial obligations. SUPPLIER RELATIONSHIP MANAGEMENT - Own the ongoing operational relationship with existing suppliers. - Lead biweekly supplier check-ins and prepare clear agendas, updates, action items, and follow-ups. - Track open issues related to capacity delivery, maintenance, billing, performance, support, and contractual obligations. - Ensure internal and external owners are aligned on deadlines and next steps. - Build strong, professional relationships with supplier operations, finance, sales, and technical teams. - Escalate material risks or unresolved issues to the appropriate internal stakeholders. SYSTEMS AND OPERATIONAL COORDINATION - Coordinate supplier onboarding, capacity handoffs, testing windows, and operational readiness. - Partner with Engineering to track infrastructure performance, downtime, maintenance, and other issues that may affect billing or supplier commitments. - Design and maintain repeatable workflows, templates, dashboards, and documentation that make supply operations more scalable and less dependent on any single person. - Identify gaps in existing processes and proactively implement improvements. - Provide regular reporting on supplier health, contractual obligations, invoice status, and unresolved risks. WHAT WE'RE LOOKING FOR - 3+ years of experience in operations, business operations, procurement, finance operations, vendor management, or a similar role. - Exceptional attention to detail and a demonstrated ability to manage complex information without losing accuracy. - Experience reviewing contracts, invoices, pricing terms, or financial reconciliations. - A systems mindset: you don't just complete tasks, you build the process so the task runs better next time. - Strong project-management skills, with the ability to track multiple stakeholders, deadlines, and dependencies simultaneously. - Excellent written and verbal communication skills. - Strong judgment and the ability to identify inconsistencies, ask the right questions, and escalate issues appropriately. - Comfort operating in a fast-paced startup environment where processes are still being developed. - High level of ownership: you follow issues through to resolution rather than simply handing them off. - Proficiency with spreadsheets and the ability to work confidently with pricing, usage, and payment data. NICE TO HAVE - Experience working with cloud infrastructure, data centers, GPU providers, neoclouds, or other technical infrastructure suppliers. - Experience in procurement, accounts payable, contract administration, or vendor operations. - Familiarity with infrastructure pricing models, including hourly usage, reserved capacity, prepayments, service credits, and revenue-sharing arrangements. - Experience building operational processes and systems from the ground up. WHAT SUCCESS LOOKS LIKE - Supplier contracts and commercial obligations are accurately documented and consistently tracked, with a single reliable source of truth. - Invoices are thoroughly reconciled, and billing discrepancies are identified before payments are made. - Service credits owed to Hyperbolic are identified, claimed, and recovered. - Supplier check-ins are structured, productive, and followed by clear action items. - Operational and financial issues are proactively surfaced and resolved. - Internal teams have a reliable, up-to-date view of supplier relationships, payments, commitments, and risks. - Hyperbolic's supply operations become more scalable, organized, and predictable as the supplier network grows. Hyperbolic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.