Supply Partnership Manager

Job description

ABOUT THE ROLE We’re hiring a Supply Partnership Manager to be the critical operational link between Nash and some of its most strategic Delivery Providers. You will manage the relationship with each Delivery Provider, be accountable for ongoing performance, monitor integration health, and enable and ensure seamless operational scalability. The role sits uniquely at the intersection of internal and external success, operations, product, sales, and engineering and will drive visible impact into streamlining the operations of both Delivery Providers and Merchants alike. Your expertise will be heavily relied on and leveraged in informing product and process improvements, executing operational plans of action, and identifying opportunities for go-to-market motions. RESPONSIBILITIES: - Own strategic delivery provider relationships end-to-end - act as the single point of accountability for performance, growth, and operational excellence - Become an advocate - be the voice of the provider internally and partner with product, engineering, and go-to-market to build solutions that help providers scale - Be a product expert - learn the ins and outs of the Nash Platform and how its best positioned to drive impact to providers - Understand the nuances of each integration, identify areas of improvement, and manage/troubleshoot ongoing integration challenges - Partner with the Merchant team and lead cross-functional initiatives to drive best performance for providers and merchants alike - Leverage the existing data structure to drive best practices and insights for performance improvement - Lead the growth charge with each provider, deeply understanding each business, its needs, and helping achieve optimal business outcomes QUALIFICATIONS (MUST-HAVE): - 5+ years in a customer-facing and technical role, experience with carriers/delivery partners is a plus - Proven success owning strategic relationships and driving growth and operational excellence - Strong technical fluency — comfortable with APIs, integrations, debugging workflows, and collaborating with engineering. - Experience advising product/engineering leaders and translating technical concepts into business outcomes. - Strong analytical and problem-solving skills with the ability to diagnose root causes in complex systems. - Demonstrated ability to rapidly master a product and use that knowledge to guide customers and shape feedback. - Excellent communication and executive-presence skills. NICE-TO-HAVE: - Experience in last-mile logistics, supply chain, or complex B2B SaaS systems. - Experience in high-growth startups or enterprise retail environments. - Familiarity with API docs, observability platforms, SQL, Python, or engineering workflows. - Background in consultative roles involving both technical depth and commercial accountability. More about Nash http://Nash.AI NASH IS THE PLATFORM THAT POWERS MODERN LOGISTICS. Commerce has inverted. For decades, customers came to where products and services were. Now products and services come to them, on their terms, in real time. That shift has turned every company into a logistics company, even though almost none of them were built to be one. Couriers, fleets, gig workers, parcel carriers, in-store labor, and increasingly autonomous systems all have to be coordinated in real time, against tighter windows and rising expectations, with hard-fought customer trust on the line. Nash unifies decisioning, execution, and capacity into a single programmable platform. Real-time, AI-native intelligence determines what should happen, operational control executes it, and the platform dynamically orchestrates capacity from any source: a company's own fleets, partners, or the Nash delivery network. Whether a job involves a courier, a gig driver, an internal fleet, a store employee, a technician, or an autonomous vehicle, Nash selects the right resource and manages execution through completion. We power delivery and logistics for some of the most recognizable brands in commerce, including Walmart, Urban Outfitters, 7-Eleven, and Woolworths, alongside platforms like Shopify and Toast. Over the next decade, logistics will become as foundational to commerce as payments, cloud, and connectivity. Nash is the platform that powers it. Nash was founded in 2021 by Mahmoud Ghulman (2x Founder, MIT) and Aziz Alghunaim (2x Founder, 2x YC, Ex-Palantir, MIT) and is backed by Y Combinator, a16z, and other top investors. We are headquartered in San Francisco. WHAT YOU’LL LOVE ABOUT US ✅ Early-stage, well-funded startup – directly impact the company and grow your career! ✅ Quarterly broader team on-sites to bond with teammates ✅ Competitive compensation and opportunity for equity ✅ Flexible paid time off ✅ Health, dental, and vision insurance