Supply Support Specialist

Job description

THE ROLE You'll be the front line for recruiters on the platform — the person they reach when they're getting started, hit a wall, or need something resolved fast. Day to day that means recruiter onboarding, platform and process help, submission and approval issues, payout questions, and disputes. You'll work in the platform Support chat, Slack, and email, and partner closely with the teams around you: Sourcing/onboarding, Activations, and Account Managers. This is an early, high-ownership seat. Support at Paraform is still largely manual today, so a big part of the job is not just answering questions but designing the recurring ones out of existence — better onboarding, better self-serve, better systems. The work sits close enough to the rest of the business that you'll be expected to reason about the marketplace, not just clear a queue. WHAT YOU'LL DO - Be the first, fastest, and friendliest point of contact for recruiters across chat, Slack, and email. - Triage and prioritize a high volume of competing requests — knowing what to answer first and why. - Resolve platform, submission, approval, and payout issues, escalating cleanly when you can't. - Help newly approved recruiters get to their first submissions and understand where they're competitive. - Spot patterns across incoming questions and build structural fixes — onboarding improvements, Help Center content, self-serve flows — that reduce repeat volume. - Partner with Sourcing, Activations, and Account Managers to keep recruiters engaged and active. WHAT WE'RE LOOKING FOR The traits below map to how we evaluate throughout the process: - Recruiter-first mindset — you instinctively reason from the customer's incentives and experience, and you protect their trust, especially around money and fairness. - Sharp communication — clear, warm, professional writing with a casual-but-polished tone and no careless slips. - Prioritization & judgment — you triage ambiguity with a defensible rationale and name what you don't know instead of guessing. - Business & systems thinking — you connect a support pattern to the underlying business dynamics and think in systems and unit economics, not one-off tickets. - Ownership & bias to build — you want to design problems away and drive self-serve; you learn fast and are comfortable building in a role that's still manual today. NICE TO HAVE - Experience in a high-volume, customer- or recruiter-facing role (support, ops, recruiting, account management). - Exposure to marketplaces, recruiting, or ATS tools (e.g. Ashby, Greenhouse). - Experience with payment processing and/or fintech. - A track record of improving a process, not just staffing one. ABOUT PARAFORM: Paraform is a marketplace modernizing one of the largest and most fragmented markets in the world: hiring. We partner with industry leaders like Decagon, Palantir, Rippling, Abridge, and Hightouch to hire world-class talent, and are growing quickly - 8×-ing revenue last year. Paraform is the first end-to-end AI recruiting marketplace that connects companies with thousands of specialized recruiters and AI agents that work together to fill roles faster and more accurately. Our mission is to make hiring fast, reliable, and scalable for every company in the world. At Paraform, we believe recruiting works best when the right people are working on the right problems, combining human judgment with AI that truly understands hiring. That’s why we’re building a new foundation for how companies hire, bringing together specialized recruiters and modern AI tools. We treat recruiters like entrepreneurs, not vendors – and we’re building the financial, operational, and technical infrastructure that powers their success. We are backed by the best investors and technology leaders: Scale, Felicis, A*, BOND, Liquid 2, DST Global, the founders of YouTube, Instacart, Canva, and more.