Support

Job description

### OVERVIEW At Level99, a Support team member is dedicated to providing outstanding hospitality to all restaurant guests and entertainment players. This includes expediting and delivering food orders to dining room guests, as well as assisting guests picking up orders at the counter window. Key responsibilities involve monitoring food quality, managing ticket times, and ensuring work areas are well-stocked with supplies. ### RESPONSIBILITIES - Review and understand all guest orders, including in-restaurant dining, takeout and delivery - Distinguish between guest facing counter pickup window and main dining room orders, expediting accordingly - Interacting with guests at the pickup counter to ensure all needs and expectations are met - Run food to guest tables, identifying items as delivering, clearing dishes as needed, and ensuring all guest needs are met Replenish sauces, ramekins, and specific containers designated to specific service areas - Communicate effectively to both front of house and back of house teams - Receive, check and pack all guest takeout orders - Keep all materials for takeout/delivery and dining organized, including plates, bags, boxes & labels - Keep a close eye on quality, consistency, and ticket times - Build a knowledge of all food menus and established standards, striving for consistency in both flavor and presentation ### POSITION REQUIREMENTS - Organized, thorough, and precise - Analytical and systematic thinking - Understanding of ticket times and kitchen metrics - Knowledge of health and sanitation code and policies - High integrity and professionalism - A positive, joyful, upbeat and energetic attitude – leading by example - Passion for hospitality - Must 18 or older ### OTHER DESIRABLE SKILLS & EXPERIENCE - Multilingual - Previous BOH or FOH experience ### WORKING CONDITIONS - Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays - Able to work eight hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs - Able to grasp, reach overhead, push, lift and carry up to 50 pounds - Ability to work well under pressure in a fast paced, ever changing work environment