Support Agent - Global

We're Hiring: Support Agent – SSI Global (Full-Time | Based in Madrid)
📍 Hybrid Madrid | 8-hour shift + 1-hour break (5 days/week)

We’re looking for a proactive and detail-oriented Support Agent/ Administrative & Operations Assistant to join our SSI (Strategic Scalable Initiatives) team—working behind the scenes to bring magical experiences to life globally, while being based in Madrid.

This role focuses on ensuring that all administrative, documentation, and operational processes behind our events run smoothly. You will play a key role in managing event-related documentation, tracking contracts and signatures, coordinating logistics, and supporting basic financial administration tasks.

The ideal candidate is highly organized, hands-on, comfortable taking ownership of tasks, and able to work autonomously in a fast-paced, international environment.

💡 What You'll Do

You’ll play a key role in supporting our internal teams, ensuring that artists management, travel logistics and administrative processes are always on point. You’ll manage a variety of administrative and operational tasks:

🤝 Documentation & Administrative Management

• Manage and maintain organized records of event documentation, contracts, permits, and signed official documents
• Coordinate signature collection and follow up with stakeholders on pending documentation
• Prepare documentation for event execution and shipment when required
• Ensure accurate filing, tracking, and proper record-keeping across administrative processes

✈️Finance & Operational Admin Support

• Register and organize supplier invoices
• Support tracking of payments related to vendors, permits, and administrative services
• Maintain organized records for financial documentation and reconciliation

🤝 Internal Coordination

• Maintain visibility across tasks, deadlines and project progress
• Support communication between stakeholders involved in operational workflows

You'll work closely with a global team, contributing to the smooth operation of some of Fever’s most beloved scalable experiences.

✅ What You Bring

• You live in Madrid and are legally eligible to work here
• You speak Spanish & English fluently. Other languages are a plus!
• Experience in structured operations, support or admin roles
• Strong attention to detail, process orientation and follow-through
• Comfort with tools like Jira, Airtable, Slack, Google Workspace (or quick to learn)
• A team-first mindset, clear communicator and proactive problem-solver
• Ability to juggle tasks and priorities in a fast-paced environment
• Bonus: Familiarity with events, production or theatre🎶

🌟 Why Join Us?

• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Work in a location in the heart of Madrid
• Home-office friendly
• Health insurance
• Wellhub membership
• Other benefits such as Flexible remuneration with a 100% tax exemption through Cobee and the possibility to receive in advance part of your salary by Payflow.
• Responsibility from day one and professional and personal growth
• Great work environment with a young, international team of talented people to work with!
  
  

We welcome people from all walks of life—if this role excites you and you’re motivated to learn and contribute, we want to hear from you.

This role is located in Madrid.

#LI-Fulltime #LI-Hybrid