Support Analyst

Job description

At Range, we’re building towards a world where anyone can live the financial life they imagine for themselves. If that sounds like a mission you want to be a part of, let’s create it together. We’re building AI-powered wealth management. Investments, taxes, retirement, estate planning, all in one platform instead of scattered across different advisors and apps. We're backed by Google's Gradient Ventures, Cathay Innovation, Scale Venture Partners, and more. We’re growing fast while still small enough that everyone's work is visible and impactful. About the role We’re seeking a skilled Support Analyst with 3-5 years of experience to provide exceptional support for our members. You’ll troubleshoot technical issues, collaborate with cross-functional teams, and deliver member satisfaction in a fast-paced startup environment. This role is based out of our headquarters in Mclean, VA or one of our hubs in Bellevue, WA or New York City. Employees hired for this position will work in the office Monday-Friday. If you are not currently located in one of these areas, your willingness to relocate will be a contingency for employment. Range Support Team Mission Statement We deliver an exceptional Range experience to members by quickly solving problems, eliminating bugs, leveraging AI tools to elevate quality, and turning member feedback into impactful product improvements. What you’ll do with us - Assist our members with questions on how to use the Range platform - First line of defense on technical issues they are experiencing - Figure out the member's problem quickly and effectively offer the right solution - Create and maintain a knowledge library of how Range works - Maintain success metrics and data as directed - Be an active part of a collaborative team and share best practices - Refine our customer-facing AI agent to scale support - Leverage AI tools to uplevel your daily output What will set you apart - 3-5 years of experience in a support or technical role; SaaS startup or FinTech experience preferred - Strong problem-solving and written communication skills - BS or BA preferred - Experience using financial services technology - An interest in the tech industry and/or consumer fintech experience Benefits - Comprehensive health coverage: Medical, dental, and vision - 401k plan - Technology allowance - PTO - Top of Market Pay - Paid parental leave Range is proud to be an equal opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. As a company, we are committed to designing products, building a culture, and supporting a team that reflects the diverse population we serve.