Support Analyst

Job description

Role: - Support Analyst Job Description · The ideal candidate must have skills and experience to support applications in Treasury as part of L1 team. Key Responsibility · Being a part of shift based Treasury production and environment team · Monitoring of applications and EOD batches in Production · Providing 1st level resolution to the users · Incident resolution and release management · SLA adherence and compliance to incident escalation Desired Skill · 3 to 5 years of experience in supporting Treasury domain based applications with banks · Should have experience in monitoring and troubleshooting EoD batches · Experience working in both Unix and windows environment is a must · Should have experience in working SQL queries · Experience in performing maintenance activities for applications · Experience in Incident, Problem, and change and release management process · Good understanding of the incident escalation process · Should be flexible in working in various shifts and weekend shifts as well · Experience in Murex application monitoring in Production is an added advantage · Knowledge of Control-M, UNIX and Shell scripting is desired · Knowledge in Murex Data Mart report troubleshooting is desired · Experience in automating the manual effort will be added advantage All your information will be kept confidential according to EEO guidelines. Accion Labs is a global technology services firm with offering a full range of product life-cycle services in the emerging technology segment. This includes Web 2.0, Open Source, SaaS/Cloud, Mobility, IT Operations Management/ITSM, Big Data and traditional BI/DW. Through nine global offices and a rapid-response delivery model, Accion offers a range of engagement models such as turn-key projects, extended-teams, shared-IP development, offshore-leveraged engagements and professional staffing (contract, contract-to-hire & direct perm). Accion Labs is privately-held, venture-funded and has a hands-on management team that believes in execution and outcome.