Support Analyst

Job description

The Support Analyst is responsible for delivering procedural support to all clients through telephone, email, and client portal correspondence. The scope of this job centers around timely resolution of escalated client issues involving a variety of WellSky solutions, including clinical, billing, training, and technical troubleshooting. This opening is with our Personal Care Support team. If the details below sound like you, we invite you to apply today and join us in shaping the future of healthcare! Key Responsibilities: Support user-facing applications in a fast-paced environment. Provide superior client service and ensure outstanding quality resolutions. Troubleshoot and document solution operations. Complete thorough documentation of issues. Ensure the required response and resolution times are met. Collaborate with and support other team members. Perform other job duties as assigned. Required Qualifications: Bachelor's Degree or equivalent work experience At least 0-2 years relevant work experience Preferred Qualifications: Demonstrated experience in a client-facing or customer service role, with strong communication skills and the ability to manage interactions via phone, email, and client portals Background in IT support or technical troubleshooting, with a proactive approach to resolving issues and documenting solutions in a fast-paced environment Job Expectations: Willing to work additional or irregular hours as needed Must work in accordance with applicable security policies and procedures to safeguard company and client information Must be able to sit and view a computer screen for extended periods of time #LI-Onsite WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference. Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky: Excellent medical with Rx, dental, and vision benefits Mental Health support through EAP Generous paid time off, plus 13 paid holidays 100% vested 401(K) retirement plans Educational assistance up to $2500 per year WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace. Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates. Data Privacy Notice for Job Applicants and Teammates