Support Analyst - Bid and project tools

Job description

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Could you be the full-time Support Analyst – Bid and Project Tools in Bengaluru we’re looking for? Your future role Take on a new challenge and apply your technical support and project management expertise in a cutting-edge field. You’ll work alongside collaborative and innovative teammates. You'll play a key role in ensuring seamless support for our bid and project tools, enabling our teams to deliver exceptional results. Day-to-day, you’ll work closely with teams across the business (including engineering, finance, and IT teams), address technical inquiries, and support users through troubleshooting and training, and much more. You’ll specifically take care of diagnosing and resolving technical issues while maintaining accurate records of customer interactions, but also collaborating with cross-functional teams to enhance tool performance and user experience. We’ll look to you for: Acting as the primary point of contact for tool users, addressing technical inquiries via email or service requests Diagnosing and troubleshooting basic technical issues and providing step-by-step solutions Documenting and tracking customer interactions in our support system, ensuring accurate records of issues, resolutions, and follow-ups Collaborating with cross-functional teams to escalate and resolve complex issues Conducting training sessions and workshops to enhance user understanding and experience Continuously improving technical knowledge and staying updated on tool features and industry trends All about you We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role: Advanced University Degree in Engineering and/or Finance and/or Information Technology Experience or understanding of project management principles Knowledge of enterprise IT tools (e.g., ticketing systems like ServiceNow, JIRA, Remedy) Familiarity with system administration tasks (user access, permissions, basic troubleshooting) A customer-centric mindset with a focus on problem-solving Strong written and verbal communication skills Ability to manage multiple tasks, prioritize issues, and work independently or in a team Experience supporting internal users or clients in a helpdesk or tool support function Willingness to build in-depth application knowledge and continuously improve technical skills Things you’ll enjoy Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also: Enjoy stability, challenges and a long-term career free from boring daily routines Work with new security standards for rail signalling Collaborate with transverse teams and helpful colleagues Contribute to innovative projects Utilise our inclusive and flexible working environment Steer your career in whatever direction you choose across functions and countries Benefit from our investment in your development, through award-winning learning Progress towards advanced roles in technical support or project management Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension) You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you! Important to note As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.