Support Analyst II

Job description

**About Vista Equity Partners** Vista Equity Partners is a leading global investment firm focused exclusively on enterprise software, data, and technology-enabled businesses. With over $100B in assets under management and a portfolio of 90+ software product companies worldwide, Vista accelerates growth through operational excellence, shared expertise, and long-term partnership. In India, Vista’s presence continues to expand with 45+ portfolio companies employing more than 17,000 professionals across technology, product, customer success, and operations — reinforcing India’s strategic role as a hub of innovation and talent within the Vista ecosystem. Through its Agentic AI Factory, Vista is embedding Generative AI across its global portfolio — enabling companies to integrate intelligent, responsible AI into products, operations, and decision-making. This initiative is strengthened through portfolio-wide learning programs, leadership workshops, and AI hackathons that foster innovation, build fluency, and accelerate practical AI adoption across teams. **About Amtech** Amtech is a leading provider of enterprise software solutions for the packaging, printing, and manufacturing industries. Our integrated systems streamline order management, production planning, scheduling, inventory, and business analytics — empowering customers to drive efficiency, reduce costs, and improve operational performance. With a strong commitment to innovation and customer success, Amtech delivers reliable technology backed by deep industry expertise. With Vista’s investment and strategic guidance, we combine the agility of a growing technology organization with the scale, stability, and career mobility of a global software ecosystem. **Our Employee Value Proposition** At Amtech, our people are our greatest differentiator. We create an environment where you can: **Purpose** Shape the future of manufacturing and supply chain operations by delivering mission-critical enterprise software used by industry-leading organizations. **Growth** Access continuous learning, leadership development, and cross-portfolio opportunities through Vista’s global network — accelerating both technical and managerial career paths. **Culture** Work in a collaborative, transparent, and people-first environment where values, accountability, and integrity guide every decision. **Innovation** Engage with cutting-edge technologies, including AI-driven automation, and contribute to modernizing financial systems and operational processes across the business. **Role Description** Amtech is seeking a Support Analyst II to support the EnCore ERP platform, with a focus on plant floor operations, production scheduling, inventory management, and manufacturing workflows used throughout the corrugated and folding carton industry. This is a hands-on technical role requiring end-to-end case ownership, analytical problem-solving, and the ability to work across applications, databases, and system-level issues. It is not a ticket-only support position. Manufacturing experience is required. Understanding how production floors operate — from scheduling and shop floor execution through inventory and shipping — matters more than ERP expertise. Candidates with broader manufacturing backgrounds are encouraged to apply; experience in corrugated, folding carton, or packaging is a strong plus but not required. **Key Responsibilities** - Configure and support Label Traxx accounting modules, including General Ledger, Accounts Receivable, Accounts Payable, Inventory, Purchasing, and Cost Accounting - Analyze and troubleshoot financial reporting issues across General Ledger, Trial Balance, Balance Sheet, Income Statement, Accounts Receivable and Accounts Payable aging, inventory valuation, job costing, WIP, and other financial reports; identify discrepancies between transactional data, subledgers, and reported financial results - Own accounting support cases end-to-end, including triage, investigation, reproduction, root-cause analysis, resolution, customer communication, and documentation; drive complex financial issues through to successful closure with appropriate escalation when required. - Analyze customer accounting workflows and recommend Label Traxx best practices to improve efficiency and financial accuracy. - Assist customers with chart of accounts configuration, posting rules, accounting periods, and financial setup. - Support customer implementations, upgrades, and accounting migrations; validate financial configuration before and after deployment.Perform financial reconciliations and investigate accounting discrepancies by tracing transactions through Accounts Receivable, Accounts Payable, Inventory, Purchasing, Job Costing, WIP, COGS, and General Ledger; determine the source of out-of-balance conditions, incorrect postings, valuation differences, and control-account discrepancies. - Trace financial transactions through the complete ERP workflow — from operational activity such as purchasing, receiving, inventory movement, production, shipping, invoicing, credits, and payments through the resulting accounting entries and General Ledger postings; identify where incorrect configuration, transaction processing, or workflow behavior caused an unexpected financial result. - Diagnose and differentiate accounting configuration, data, workflow, integration, and software issues; determine whether a customer problem is caused by system setup, transaction history, user process, financial configuration, integration behavior, reporting logic, or a product defect; escalate confirmed software defects with clear reproduction steps, supporting financial evidence, and expected versus actual results. - Provide customer training on accounting functionality, manufacturing costing, inventory transactions, and financial best practices within Label Traxx. - Create and maintain accounting implementation guides, knowledge base articles, SOPs, and customer-facing documentation. - Partner with Product, Development, Professional Services, Customer Success, and Technical Support teams to resolve customer issues. - Escalate software defects affecting accounting functionality with detailed reproduction steps and supporting documentation. - Participate in testing and validation of new accounting features and product releases. - Support customers across North America and Europe **Skills & Qualifications** **Required** - Print or manufacturing industry experience — print (label, narrow-web, or converting) is strongly preferred; manufacturing with production, inventory, and financial workflow experience is the minimum hard requirement. - Strong accounting foundation — General Ledger, Accounts Receivable, Accounts Payable, Inventory Accounting, Job Costing, WIP, and COGS; a CPA is not required, but candidates must be able to work confidently across these areas as they are the core of this role. - Strong understanding of manufacturing workflows from estimating through invoicing. - 3–5 years of accounting, ERP consulting, or manufacturing accounting experience. - Ability to analyze financial transactions and identify root causes of accounting discrepancies. - Excellent written and verbal English communication skills. - Self-directed, research-driven approach to customer consulting and problem-solving. - Self-starter with a demonst