Support Analyst II

Job description

Job Description Overview The HR Systems Support Analyst is responsible for providing functional and operational support for the organization's Workday platform and associated HR modules (HCM, Core HR, Talent & Performance, Compensation, Benefits, Learning, Recruiting, Absence Management, Organization Management, Security Admin etc.). The role ensures stable, secure, and efficient operation of Workday, supports HR business processes, resolves system issues, participates in configuration and enhancement activities, and drives continuous improvement of HR technology services. The analyst will work closely with HR stakeholders, product owners, IT teams, vendors, and business users to deliver high-quality support and optimize the employee experience. Your Role Workday and Oracle HRMS Production Support Provide Level 2 support for Workday and Oracle HRMS modules. Manage and resolve incidents, service requests, and platform issues within agreed SLAs. Perform root cause analysis and recommend corrective actions. Maintain knowledge articles and support documentation. Troubleshoot and resolve system issues related to Workday functionality, security, integrations, and business processes. Integration Support Monitor and support integrations between Workday and enterprise applications. Assist in troubleshooting inbound and outbound integration failures. Work with integration teams and vendors to resolve issues. Support testing and deployment of new integrations. Release and Change Management Participate in Workday bi-annual releases. Assess impact of new Workday features and enhancements. Perform regression testing and user acceptance testing. Support deployment of configuration changes and new functionality. Maintain release documentation and testing evidence. Knowledge Management and Continuous Improvement Create and maintain knowledge articles, procedures, and support documentation. Identify opportunities for automation and process simplification. Recommend improvements to HR processes and Workday functionality. Contribute to operational excellence initiatives and service improvements. Reporting and Data Management Develop and maintain standard and custom Workday reports. Support data validation and data quality initiatives. Investigate and resolve reporting discrepancies. Provide operational metrics and KPI reporting. Support HR data governance processes. About You Bachelor's degree in Information Technology, Human Resources, Computer Science, or related discipline. 3-5 years of experience supporting Workday systems. Experience supporting HR business processes and HR technology platforms. Experience in application support, incident management, and problem resolution. Experience working within service management environments. Experience managing vendors and global support teams. Strong analytical and troubleshooting skills. Excellent communication and stakeholder management skills. Workday HCM / Security / Integrations certifications. Experience with Workday integrations (EIB, Studio, Core Connectors). Experience supporting global HR operations. ITIL Foundation or higher certification. Rewards & Benefits Explore the rewards and benefits that help you thrive – at every stage of your life and your career. This includes: Comprehensive life insurance coverage. Premium medical insurance for you and your dependents. Generous annual leave balance. Flexible and hybrid work solutions. Remote work opportunities outside of country. Company gratuity scheme. Discretionary bonus program. Relocation assistance. Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition. Seize every opportunity to sharpen your skills, expand your expertise, and be recognized for the impact you make. About AtkinsRéalis We're AtkinsRéalis , a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people. Find out more. Worker Type Employee Job Type Regular At AtkinsRéalis , we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.