Support Assistant

Job description

Company Description UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto. UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality. www.uhn.ca Job Description Union: SEIU Service Number of vacancies: 1 Replacement or New: Replacement Site: West Park Healthcare Centre Department: Resource Team Reports to: Manager, Resource Team Hours: Weekdays, Weekends, Statutory Holidays, Day/Eve rotation, 6am - 2pm or 2pm - 10pm Wage Range: $27.45 - $27.98 per hour. Start rate non-negotiable. Hours: 24 hr/week Status: Temporary Part-Time (approximately 12 months) Closing Date: June 10, 2026 Position Summary As an integral member of the West Park Staffing Resource Team, the Support Assistant ensures the efficient operation of the staffing program by managing scheduling, administration, and team communication. Duties Key responsibilities include ensure equitable shift distribution among nursing staff and Client Care Attendants (CCAs) across inpatient units Strategically deploying Staffing Resource Team personnel to fill coverage gaps. Scheduling and providing essential clerical, reception, and administrative support for the Staffing Office, which includes utilizing spreadsheet and database software to compile and track operational data. Coordinates seamlessly with hospital personnel, delivers training and orientation to onboarding team members, and undertakes cross-functional responsibilities as required to support the department’s overall success. Qualifications Completion of Grade 12 or a recognized equivalent required. Minimum of two (2) years of related office/clerical experience required. Previous experience working within a healthcare facility is preferred. Strong experience in a Microsoft Office/Windows environment, with a required working knowledge of computer databases, spreadsheets, and word-processing. Fast and accurate word processing/typing skills of at least 60 w.p.m. required. Exceptional organizational, time-management, and problem-solving skills required. Strong interpersonal, written, and verbal communication skills required. Proven ability to work independently, perform duties in a self-directed manner, and thrive under pressure. Working knowledge of general office practices, procedures, and standards preferred. Demonstrated ability to work effectively both independently and as a collaborative team player preferred. Prior experience in staff scheduling is considered a strong asset. Working knowledge of collective agreements as they relate to staffing and scheduling is an asset. Familiarity with medical terminology is an asset. Additional Information Why join UHN? In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN. Competitive offer packages Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/ ) Close access to Transit and UHN shuttle service A flexible work environment Opportunities for development and promotions within a large organization Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.) All applications must be submitted before the posting close date. UHN uses email to communicate with selected candidates. Please ensure you check your email regularly. Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application. UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known. We thank all applicants for their interest, however, only those selected for further consideration will be contacted.