Support Coordinator (Night Shift)

Job description

**Why is this role important to Field Nation?** As a Support Coordinator at Field Nation, you’re not just solving problems; you’re the superhero our customers need! You’re the front line of support, the problem-solver extraordinaire, ensuring that every interaction is filled with accuracy and efficiency. ### What you’ll get to do in this role: - Dive into the world of customer inquiries with finesse, whether it's through the art of phone calls or service cloud - Be the master of problem resolution, clarifying complaints, determining root causes, and delivering solutions that leave customers satisfied - Keep communication top of mind by recording all details, performing internal tasks with multi-tasking abilities, and being the go-to expert on all things Field Nation. ### You may be a good fit if you have: - Fluency in the English language, both spoken and written to master customer satisfaction - Ability to handle calls and emails with professionalism, embodying the spirit of Field Nation in every interaction, particularly in high-stakes situations - Mastery in the art of diplomacy, bringing separate perspectives together while remaining as a neutral third party. - A knack for attention to detail; it’s not just a trait; it’s a way of life for you - Ability to maintain balance through any storm, and superpowers in time management and prioritization abilities. ### Why we think you'll love it here: - Competitive salary range: **BDT 35,000 - 45,000 Monthly** - Mobile bill, gym membership, medical insurance - because we care about your well-being - Festival bonus, profit sharing, gratuity benefit - your success is our success - Lunch/Dinner facilities - fully subsidized, because we believe in well-fed brains - Work hard, play hard with a sound work-life balance and a friendly environment - Chance to work with cross-cultural teams in the U.S. - expanding your horizons - Semi-annual reflection opportunities - because growth is the name of the game - Employee Drop Off - we’ve got your commute covered ### Other Details: - This is a full-time, hybrid position (We come into the office on Mondays & Tuesdays for community building) - Our office is located in Uttara, Dhaka, Bangladesh and hours generally range from 8 pm - 5 am (can vary due to daylight savings in the U.S.)