Kudos Software develops, sells, installs and supports specialist software products for specific market verticals. Our customer base spans Charity Retail, Caravan, and Marine sectors — and we're growing. We build long-term partnerships with our clients, combining deep sector knowledge with a modern, SaaS-first product suite that includes EPOS hardware and integrated card payment services.This is an exciting time to join Kudos. You'll be selling technology that genuinely makes a difference to mission-driven organisations, with a proven product, a strong reference base, and real room to grow your earnings.Responsibilities Take ownership of customer support issues logged via email and telephone to quickly diagnose and resolve them. Strive to meet all SLA’s set with our customers and work under pressure and within strict timescales. Always use our knowledge base for a first-time fix for our customers. Ensure tickets being passed to second line have sufficient detail. Think and operate pro-actively and highlight patterns to avoid reoccurring issues. Doing investigative work with customer’s accounts to find the best solution for all parties Be keen enough to self-learn aspects of the company product and hardware. Have eagerness learn new IT and customer service skills/techniques. Utilising several in-house and external systems. Skill, Knowledge and Abilities Excellent customer service skills and customer empathy. Strong ability to problem solve and fault find issues. Great interpersonal and relationship management skills. Possess outstanding communication skills, with the ability to build instant customer rapport. Have confidence when being confronted with new systems (we use lots). Work closely with other departments to drive continuous improvements. Good general IT software and hardware skills to enable both hardware and software support. Flexibility on working hours our Service Desk covers 7 days a week supporting our customers. Shift patterns are 5 days out 7 covering hours from 08:00 to 20:00. Example shift times are 08:00-16:00, 08:30-16:30, 09:00-17:00, 10:00-18:00, 12:00-20:00. #Kudos
Kudos Software develops, sells, installs and supports specialist software products for specific market verticals. Our customer base spans Charity Retail, Caravan, and Marine sectors — and we're growing. We build long-term partnerships with our clients, combining deep sector knowledge with a modern, SaaS-first product suite that includes EPOS hardware and integrated card payment services.
This is an exciting time to join Kudos. You'll be selling technology that genuinely makes a difference to mission-driven organisations, with a proven product, a strong reference base, and real room to grow your earnings.
Responsibilities
- Take ownership of customer support issues logged via email and telephone to quickly diagnose and resolve them.
- Strive to meet all SLA’s set with our customers and work under pressure and within strict timescales.
- Always use our knowledge base for a first-time fix for our customers.
- Ensure tickets being passed to second line have sufficient detail.
- Think and operate pro-actively and highlight patterns to avoid reoccurring issues.
- Doing investigative work with customer’s accounts to find the best solution for all parties
- Be keen enough to self-learn aspects of the company product and hardware.
- Have eagerness learn new IT and customer service skills/techniques.
- Utilising several in-house and external systems.
Skill, Knowledge and Abilities
- Excellent customer service skills and customer empathy.
- Strong ability to problem solve and fault find issues.
- Great interpersonal and relationship management skills.
- Possess outstanding communication skills, with the ability to build instant customer rapport.
- Have confidence when being confronted with new systems (we use lots).
- Work closely with other departments to drive continuous improvements.
- Good general IT software and hardware skills to enable both hardware and software support.
- Flexibility on working hours our Service Desk covers 7 days a week supporting our customers. Shift patterns are 5 days out 7 covering hours from 08:00 to 20:00. Example shift times are 08:00-16:00, 08:30-16:30, 09:00-17:00, 10:00-18:00, 12:00-20:00.
#Kudos
Valsoft was founded in 2015 in Montreal, Canada. Our focus is to acquire and grow vertical market software businesses that provide mission-critical solutions in their respective niche markets. So far, we have acquired over 100+ businesses, and we have over 3,000 employees across 20+ countries. In 2023, Valsoft was named as one of the Best Workplaces in the Financial Services Industry by Great Place to Work®.
Valsoft was founded in 2015 in Montreal, Canada. Our focus is to acquire and grow vertical market software businesses that provide mission-critical solutions in their respective niche markets. So far, we have acquired over 100+ businesses, and we have over 3,000 employees across 20+ countries. In 2023, Valsoft was named as one of the Best Workplaces in the Financial Services Industry by Great Place to Work®.
