Support Desk Specialist (Bilingual Spanish)

Job description

Position Summary: The Support Desk Associate handles all phone calls and emails correspondence coming into the SSC from dealerships and vendors. Associate is responsible for creating tickets, sending the ticket to the correct SSC department, research invoices and relay status information. They can also provide information on processes, answer how-to questions and handle emergency requests appropriately. The Support Desk needs to provide excellent customer service to callers. Organizational Relationships: Interacts with internal and external customers at various levels, Support Desk team, supervisor and management. Job Responsibilities: 1. Handle calls coming into the SSC Support Desk attempt to resolve the service request; log and monitor progress of all issues 2. Provide assistance to dealership personnel in looking up the status of invoices, and other items tracked through the SSC 3. Use Fortis Link, Cash Pro, DRIVE, Service Desk, and Excel 4. Provide resolution information and status on service requests previously called into the Support Desk and escalate critical issues appropriately within the various departments in the SSC. Qualifications: 1. Basic knowledge of Microsoft Office / basic computer skills 2. Understand basic accounting principles and logic 3. Customer service skills and experience 4. Minimum typing speed of 50 WPM 5. Professional phone and email etiquette Next Possible Position: Support Desk Lead, Support Desk Trainer Physical Requirements: This is a largely sedentary role with extended period looking at computer monitors and being on the telephone. Position Type/Expected Hours of Work This is a full-time position. Days and hours of work are Monday through Friday from 10AM-7PM CST. This position pays $19.50 an hour. Exciting Benefits and Perks Await You: Competitive compensation and 401k matching Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits. Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.