Support Developer

Job description

Wellfit is the dental industry’s fintech solution! A healthcare fintech company that enhances experiences between patients, providers, employers and payors. Wellfit provides access to treatment and care of all by removing financial barriers. **About the Role:** The Support Developer will play a crucial role in resolving technical issues, ensuring system stability, and enhancing the performance of Wellfit’s products. This role involves close collaboration with the Support Architect and cross-functional teams, including DevOps and Engineering. The Support Developer will contribute to troubleshooting, root cause analysis, and minor code enhancements to improve system functionality. This role is essential for maintaining uptime, addressing technical debt, and supporting customer-facing platforms. **Key Responsibilities:** • Diagnose, troubleshoot, and resolve application and system issues, ensuring minimal downtime and maximum efficiency. • Collaborate with the Support Architect to provide technical solutions and root cause analysis for escalated support issues. • Develop, test, and implement bug fixes, patches, and minor feature enhancements. • Write scripts and automation tools to streamline support processes and improve response times. • Support continuous improvement efforts by identifying recurring issues and developing long-term solutions. • Assist in the monitoring and maintenance of cloud infrastructure and services, ensuring system health and performance. • Participate in post-mortem investigations and create documentation of incidents and solutions for future reference. • Provide regular reports on support ticket trends and resolution metrics to the Support Architect. • Collaborate with the QA team to replicate and test bugs, ensuring resolutions meet quality standards. • Maintain a strong understanding of Wellfit’s tech stack, including .NET and cloud services (Azure). • Contribute to the documentation of systems, processes, and troubleshooting guides for the broader support and engineering teams. **Required Skills and Qualifications**: • Bachelor's degree in computer science, engineering, or a related field. • 3+ years of experience in software development, IT support, or a similar role. • Proficiency in git, C#, .NET, SQL, TypeScript, and scripting languages (e.g., PowerShell). • Experience with cloud platforms, especially Azure. • Strong understanding of RESTful APIs and microservices architecture. • Ability to troubleshoot complex system issues across the stack (application, database, infrastructure). • Strong problem-solving skills and a solution-oriented mindset. • Excellent communication skills, with the ability to explain technical issues to non-technical stakeholders. **Preferred:** • Experience with Jira for ticketing and issue tracking. • Familiarity with automation tools and CI/CD pipelines. • Familiarity with Grafana. • Knowledge of payment systems or fintech applications is a plus. • Prior experience in customer-facing support roles. **Why Wellfit?** • Make an Impact: Your work will directly shape the financial backbone of one of the most innovative healthcare fintech companies in the U.S. • Work Flexibly: Hybrid model based in Dallas with 3 days/week in-office. • Comprehensive Benefits: Full medical, dental, vision, and generous PTO. • Invest in Your Future: Competitive salary, bonus eligibility, and 401(k) matching. • Fast-Growth Environment: A rare opportunity to grow with a profitable startup on a national trajectory.