Support Engineer

Job description

Chat and respond to customer emails to solve technical issues they are facing Create a report of bugs and repetitive queries from customers every day Sync with the development team to talk about the weekly customer support experience, what things we are lacking, and what needs to be done more for better customer support Write documents and maintain reports of top queries and missing content for the content writing team At least 2 years of previous Technical product support experience is required. Good to have: Remote work experience TexAu is a growth automation platform to scale businesses faster. We are the #1 data extraction and web automation platform on the web, trusted by over 6000+ businesses. We have over 180+ automations for 10+ platforms including LinkedIn, Google, Instagram, Twitter, ProductHunt, and Quora. We are a fully distributed company so you will have freedom of working from anywhere in the world - as long as there are 4-5 hours of overlap with the team. We launched our platform in January 2020 and in the last 1.5 years, we grew from 0 customers to over 9000+ businesses.