Support Engineer
bringleexcellence
Navi Mumbai, MH, in
Posted Mar 30, 2017
- Full-time
- Information Technology
Job description
· Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner · Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled · Providing first level support on Desktops, Peripherals, and Office automation products. · Route/Assign tickets to the appropriate support group, if necessary. · Identifying and escalating high-severity, priority issues · Updating Pending Tickets with timely, precise, accurate updates · Following-up with end users, if necessary, for closure of pending tickets · Willing to work for 24*7 shifts
All your information will be kept confidential according to EEO guidelines.
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