Support Engineer Level 1

Job description

Are you passionate about solving problems and making technology work for people? Do you thrive in a fast-paced environment where two days are not the same? We’re looking for a bilingual Help Desk Engineer to join our growing team and be the first source of support for our US-based clients. As a Level 1 IT Specialist, you’ll play a key role in helping businesses run smoothly by addressing technical issues, supporting end-users remotely, and ensuring consistent communication across systems and vendors. If you’re service-oriented, a strong communicator in English, and ready to build a career in IT, we’d love to hear from you! What You’ll Do: Be the first point of contact for customers needing technical support via phone or remote access Troubleshoot and resolve technical issues related to desktops, software, peripherals, and basic networking Install, reinstall, and configure: Windows desktop and server operating systems Microsoft Office and Office 365 tools Printers, monitors, routers, switches, wireless access points, and firewalls Document all actions and updates in ticketing systems, including detailed notes, timesheets, and internal procedures Collaborate with internal teams and vendors to resolve client requests and maintain system performance What You Bring: +2 years of experience in IT support (preferably in a Managed Service Provider environment) Hands-on knowledge of: Windows operating systems (desktop & server) Office 365 and Microsoft Office Suite Antivirus/Anti-spam tools, VPNs, Active Directory, backup solutions Network printer setup and basic networking concepts Familiarity with ticketing systems — ConnectWise experience is a plus Strong English communication skills — written and verbal Ability to explain technical concepts to non-technical users with patience and clarity A collaborative spirit, a proactive mindset, and a desire to grow in the IT field What We’re Looking For: Fluent English speaker — REQUIRED Customer-first attitude with a genuine interest in helping people Strong troubleshooting and critical thinking skills Highly organized and detail-oriented Eager to learn and stay current on new technologies Team player who is adaptable, dependable, and ready to grow Perks & Benefits: Benefits in accordance with Dominican Labor Law Company-provided equipment 13 U.S. holidays + flexible PTO Collaborative team environment Learning and professional development opportunities Growth opportunities within NTI Parking provided for onsite or hybrid employees