Support Engineer – Nasdaq Market Surveillance

Job description

As a Support Engineer reporting to the AVP – Software Engineering, you'll play a critical role in ensuring seamless client implementations, maintaining production systems, and delivering enhancements that strengthen market integrity and compliance. You'll thrive in this position if you're collaborative, detail-oriented, and globally minded, with a passion for technology and finance in a fast-paced, high-impact environment. Key Responsibilities Partner with clients to support production and test environments, ensuring system stability and performance. Translate client needs into actionable solutions and contribute to ongoing product enhancements. Design, develop, and maintain software components and infrastructure to support scalability and efficiency. Ensure cross-platform compatibility and optimize system architecture for operational excellence. Collaborate with internal stakeholders across time zones to align on delivery objectives and client outcomes. Required Qualifications Bachelor's degree in Computer Science or a related field, or equivalent practical experience. Proven hands-on software engineering experience. Strong Linux expertise and experience in DevOps or programming roles. Proficiency in scripting or programming languages such as Java (preferred), Python, Bash, or Shell. Clear communicator with experience in client-facing or collaborative, matrixed environments. Preferred Qualifications Experience in a client-facing or customer support engineering role. Background in finance, fintech, or exposure to regulated industries. Familiarity with working across global teams and cultural nuances in cross-border collaboration. This position will be located in Wrocław, Poland and offers the opportunity for a hybrid work environment at least 3 days a week in-office, subject to change, providing flexibility and accessibility for qualified candidates. Come as You Are Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities. We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated. We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process. Benefits & Rewards We offer a competitive, well-rounded rewards package that supports you and your family - inside and outside work. The annual gross base pay for this role is zł169,000 - zł330,000. At Nasdaq, we use a structured job and career framework to make sure growth opportunities are clear and fair. The pay range you see reflects the full salary band for this job level, including room for progression over time. The actual offer will depend on factors like your skills, experience, qualifications, and location, and will fall within a portion of the posted range that’s appropriate for this role. In addition to base pay, we offer short-term incentives (bonus or commission) and long-term incentives (equity), where applicable, as well as the following benefits: Competitive base salary Annual bonus Annual equity grant Employee Stock Purchase Plan offering discounted company shares Pension plan PPK 26 vacation days 6 additional flex days per year Work from (almost) anywhere – up to 20 days/year Paid time off for volunteer work - up to 2 days/year Comprehensive Health Insurance program Group Life Assurance 24/7 mental health support for you and your family Global mentoring program Unlimited access to e-learning platforms Hybrid work setup Modern and comfortable office work environment with fresh fruit, snacks, and weekly fika breaks