Support Engineer (Platform, SRE)

Job description

Accountabilities: Provide technical support across cloud and core platform environments, including infrastructure, APIs, integrations, and shared platform services. Investigate complex technical issues by analyzing system behavior, logs, metrics, transaction flows, and interactions across multiple services. Contribute to incident management and troubleshooting during high-severity incidents, helping identify root causes and support timely resolution. Collaborate closely with Engineering teams to communicate technical findings, validate system behavior, and provide actionable feedback. Validate platform changes and releases, assessing their potential impact on client environments, integrations, and overall system stability. Build and maintain knowledge of platform behavior, documenting recurring issues, technical patterns, operational insights, and troubleshooting approaches. Develop internal tools and automation to improve diagnostics, monitoring, operational workflows, and support efficiency. Explore and contribute to AI-driven tools, agents, and workflows that reduce manual effort and enhance technical support operations. Support continuous improvement by identifying opportunities to strengthen reliability, troubleshooting processes, and collaboration across technical teams. Requirements: 2+ years of relevant professional experience with a Bachelor’s degree, or 5+ years of relevant work experience without the degree requirement. Bachelor’s degree in Computer Science, Engineering, or a related technical field is preferred, or equivalent practical experience. Experience working with cloud platforms, SaaS environments, distributed systems, or production technology platforms. Strong understanding of APIs, integrations, service-based architectures, and interactions between distributed components. Experience supporting high-availability systems or critical production services. Background in technical support, Site Reliability Engineering (SRE), software engineering, or a related technical role. Experience with incident management, complex troubleshooting, and root cause analysis. Ability to analyze logs, metrics, system interactions, and transaction flows to identify patterns, anomalies, and underlying issues. Experience collaborating with engineering teams during technical investigations and platform validation activities. Familiarity with scripting, automation, or developing internal tools is highly valuable. Exposure to AI-driven approaches for automation, diagnostics, or operational workflows is a plus. Strong analytical and problem-solving abilities, with attention to technical detail and system behavior. Clear communication skills and the ability to translate complex technical findings into actionable information for different stakeholders. Ability to work effectively in a collaborative environment while taking ownership of investigations and assigned technical issues. Benefits: Competitive compensation, based on the partner company's compensation structure. Full-time employment opportunity. 100% remote position based in Brazil. Opportunity to work with cloud platforms, distributed systems, automation, and AI-driven technologies. Exposure to complex, high-availability and mission-critical technology environments. Opportunities for professional growth and development. Collaboration with experienced engineering and technical teams. Opportunity to contribute to operational efficiency, platform reliability, and continuous improvement. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Support Engineer (Platform, SRE) based in Brazil. This is a remote opportunity for a technically curious Support Engineer to help maintain the stability and reliability of cloud and core platform environments. You will investigate complex production issues across infrastructure, APIs, integrations, and platform services. Working closely with Engineering teams, you will serve as a technical bridge between clients, technical account stakeholders, and internal engineering functions. The role combines troubleshooting, incident support, system analysis, and operational improvement. You will also contribute to automation, internal tooling, and emerging AI-driven solutions that make support more efficient. This is an excellent opportunity for an engineer who enjoys solving complex problems and improving the reliability of critical technology platforms.