Support Engineer (Trade Support)

Job description

As a Support Engineer, you'll be part of the front line of Trading Technologies' global customer support organisation, providing technical support for the TT trading platform. You'll investigate client issues, troubleshoot technical problems, and work closely with senior support engineers, engineering teams and other internal stakeholders to deliver timely resolutions for our global client base. This role provides the opportunity to develop deep technical knowledge across TT's products, supporting clients ranging from proprietary trading firms to Tier 1 financial institutions. You'll work as part of a global follow-the-sun support organisation, collaborating with colleagues across multiple regions to deliver a consistent, high-quality support experience. As a more experienced member of the L1 Support team, you'll also be expected to share your knowledge and help develop less experienced Support Engineers through day-to-day mentoring and guidance.