Support Manager (Expertise in Jira and Confluence)

Job description

NATURE OF TASKS  Organisation , implementation and maintenance of (IS) support  Coordination of support teams  IS Service management  Coordination with the project teams  Coordination of wiki sites, collaborative sites or social networks  Follow-up of service quality  Management and follow-up of user requests  Guidance regarding the use of information systems  Management of incidents related to information systems; organisation of the reporting  Conception and organisation of user documentation for information systems  Conception and management of IS and ICT trainings  Participation in user, service and project meetings  Elaboration and implementation of relevant support processes LEVEL OF EDUCATION  Min. Bachelor’s level or 3 years of higher education SPECIFIC EXPERTISE AND TECHNOLOGIES At least 1 year of specific expertise in Knowledge in end user assistance or support of information systems At least 1 year of specific expertise in Good knowledge of ITIL, scrum, agile, Prince 2, PM2 At least 1 year of specific expertise in Knowledge of wiki, collaborative sites and social networks At least 1 year of specific expertise in Good reporting skills At least 5 years of specific expertise in Knowledge of confluence and Jira KNOWLEDGE AND (NON-TECHNICAL) SKILLS  Good IT skills  Excellent communication / writing skills.  Ability to give presentations.  Ability to apply high quality standards  Ability to participate in multi-lingual meetings, good communication skills.  Capability of working in an international/multicultural environment, rapid self-starting capability and experience in working in team; leadership capability  Able to cope with the needs of multi-language site deployment. Due to the particular nature of a large international organisation such as the European Commission, candidates should also have the following non-technical skills:  Capability of integration in an international/multicultural environment, rapid self-starting capability and experience in working in team;  Ability to participate in multilingual meetings;  Ability to work in multi-cultural environment, on multiple large projects;  Excellent Team Player  Ability to understand, speak and write other EU official languages will be an advantage;  High degree of discretion and integrity is required as the applications managed and maintained in SANTE.R.4 contain personal and confidential data CERTIFICATION AND/OR STANDARDS  OPTIONAL CERTIFICATION: ITIL foundation certification *Please note that the client doesn't offer sponsorship.