Support Manager - West Midlands

Job description

**We’re more than just a nursery group. We’re the UK’s most innovative early-years education provider, proudly certified as a Great Place to Work and ranked the 30th Best Workplace in the UK.** At N Family Club, we dreamed of reimagining early years education. Becoming a place that fosters creativity, embraces a curriculum-led approach, and prepares children for the modern world. We’re proudly making our dream a reality – and we want you to be a part of it! As a Support Manager, you’ll play a pivotal role in driving operational excellence and supporting the teams that make N Family Club such a special place. You will lead, coordinate, and empower colleagues across multiple functions, ensuring our nurseries operate smoothly and deliver exceptional experiences for children, families, and team alike. This is your chance to contribute strategically and operationally while growing your leadership career with access to industry-leading training, coaching, and development. **What you’ll be doing…** - Leading and managing all aspects of nursery operations, including team deployment/ rotas, budgets, and compliance - Driving the delivery of our play-based N Curriculum, ensuring every child thrives - Developing and inspiring your team through coaching, training, and performance management - Building strong partnerships with families and the local community - Ensuring the highest standards of health, safety, safeguarding, and Ofsted requirements are met - Overseeing smooth daily routines and an engaging, safe learning environment - Managing recruitment, inductions, and team retention - Monitoring quality and implementing continuous improvement plans - Reporting to senior leadership and contributing to wider organisational goals **Our Support Managers should have...** - Level 3 or above Early Years qualification (full & relevant) - Paediatric First Aid certification (12 hours) and a commitment to maintain it - Up-to-date safeguarding knowledge (or willingness to refresh) - Proven experience in a management or supervisory role, ideally within a fast-paced, multi-site environment - Strong organisational and project management skills - Excellent communication and interpersonal skills, with the ability to influence at all levels - A proactive, solution-focused approach and the ability to work collaboratively - A passion for supporting people and driving positive outcomes - Alignment with N Family Club’s values of curiosity, positivity, and integrity *This role is field based role, covering our nurseries in Birmingham and Wolverhampton* **The N Advantage** - **Competitive salary** – £41,101 - £50,232 based on experience and dedication - **Performance bonus** of up to 25% of base salary, plus £1,000 for Ofsted ‘Outstanding’ - **Up to 35 days holiday** - including a personal ‘Me’ day and Christmas closure - **£100 annual learning fund**, plus access to N Academy (level 3, Early Years degrees, Forest School & more) - **£100 clothing allowance** for style freedom! - **Enhanced family leave** for parents, carers, and more - **40% childcare discount**, plus 6 emergency days annually **And that’s not all!** - **5-year loyalty bonus** - around-the-world trip + 2 bonus weeks off - **10-year loyalty bonus** - ‘Out of this world’ experience + 2 extra weeks off - **Referral bonus** – earn up to £1,000 per successful hire - **Amazing discounts** – save on groceries, shopping, fitness and more - **Travel support** – season ticket loans and cycle-to-work scheme - **Socials & wellbeing** – annual parties, team events, gym discounts, and online fitness **Making an impact…** At N Family Club, we do things differently. We support and celebrate individuality, champion diversity, and give every team member a voice. Our culture is rooted in respect, collaboration and a shared passion for early years education. We invest heavily in your growth – from career progression and in-house training to mentorship and personal development. With innovative environments, top-tier benefits, and a focus on wellbeing, we’re building a workplace where educators thrive, and children soar. **Join N Family Club today and help us reshape early education for the better.**