Support Operations Team Leader

Job description

Be the local leader a growing offshore team trusts — and the trusted voice their Australian leadership relies on. A fast-growing Australian-based company in the positioning, automation and geospatial technology space is looking for a Support Operations Team Leader to lead its Philippines-based support, subscriptions and accounts receivable team. This is a genuinely hybrid leadership role: you'll coach and develop your local team day-to-day, while acting as the trusted on-the-ground partner for department heads based in Australia — helping them understand what's really happening, and helping your team feel connected to a company culture that's thousands of kilometres away. What You'll Do Lead, coach and develop a small team covering technical support, subscriptions administration and accounts receivable Run regular 1:1s, performance reviews and development plans, and drive accountability to clear service-level targets Be the culture carrier for your team — the person who keeps everyone aligned with the wider company's values day to day Act as the trusted go-between for Australia-based leadership, giving them visibility into how the team is really performing and feeling Oversee case management, billing and subscription workflows across core support and finance systems, driving continuous improvement Own and report on team KPIs — first-response times, resolution rates, productivity and documentation quality What You'll Bring Proven experience leading a customer operations or technical support team, ideally in a BPO or shared-services environment A genuine, people-first leadership style — you notice when someone needs coaching, and you know how to have that conversation Strong communication and relationship-building skills, including working confidently with stakeholders based overseas Comfort with case-management and subscription/billing systems (full training provided on our specific tools) N ice to Have (Plus) Hands-on experience with Microsoft D365 and/or subscription platforms such as Zuora (Plus) Background or interest in geospatial, machine control, or similar technical industries What's In It For You A genuine leadership seat at the table — you'll shape how a growing offshore team works, not just administer it Direct, regular exposure to senior leadership based in Australia Ongoing learning and development — a minimum of three skills courses funded every quarter Ready to Lead From the Front? If you're a people-first team leader who wants real ownership — not just a title — we'd love to hear from you. Shortlisted candidates will be invited to a video interview, followed by a face-to-face round. Apply now.