Support Operator

Job description

Accountabilities Collaborate with esports tournament organizers to ensure events and content are correctly configured for accurate data collection and distribution. Monitor live esports data feeds to maintain accuracy, integrity, quality, and uninterrupted delivery to customers. Identify, investigate, and resolve real-time data discrepancies, delays, technical issues, and feed interruptions, escalating complex cases to engineering when appropriate. Communicate directly with customers and partners through channels such as email, Slack, Discord, Telegram, and Microsoft Teams to acknowledge, investigate, and resolve operational and data-related questions. Support customers throughout the esports tournament lifecycle, including preparation, live events, and post-event activities. Identify recurring defects and operational challenges, document them clearly, and contribute insights that can improve products, processes, and customer experience. Log and track data-quality issues and process problems to ensure effective follow-up and resolution. Continuously expand knowledge of competitive esports titles, tournament formats, rules, and internal products to improve troubleshooting and decision-making. Contribute to and maintain the internal knowledge base, sharing useful information with colleagues, partners, and customers. Requirements Previous experience in a customer-facing support, operations, technical support, or similar role. Strong customer-first mindset and genuine commitment to delivering responsive, high-quality service. Demonstrated interest in competitive video gaming and esports, particularly titles such as CS2, Valorant, Dota 2, and PUBG; knowledge of additional games is a plus. Good understanding of esports tournament structures, formats, rules, and live-event workflows. Comfortable troubleshooting problems in real time, investigating root causes, and escalating issues effectively when required. Experience using collaborative and communication platforms such as Slack, Google Workspace, Discord, and Microsoft Teams. Some knowledge of computer science, software, data, or technical systems would be an advantage. Strong written and spoken English skills; additional languages are a plus. Availability to work shifts and weekends when required by tournament schedules and operational needs. Strong communication, organization, attention to detail, adaptability, and ability to remain composed in a fast-paced environment. Willingness to continuously learn new esports titles, technologies, workflows, and products. Comfortable working independently in a distributed, international team while collaborating effectively across different time zones. Benefits Flexible working conditions: Work remotely from a location that suits your working style, with opportunities to meet colleagues in person when appropriate. Generous vacation allowance: 28+ days of annual vacation to support sustainable performance and time away from work. Mental health support: Access to professional counseling services covered by the organization. Flexible remote culture: Work from home or use available office and coworking options, with travel opportunities to connect with teammates. Company and team events: Opportunities to build relationships and collaborate through team-wide and company-wide events. Work travel opportunities: Opportunities for professional travel, supported by travel insurance. Training and development budget: Financial support for learning, self-development, and professional growth. Career development: Encouragement and support from colleagues, along with opportunities to grow within your chosen professional path. Company merchandise: Access to high-quality company swag and merchandise. International environment: Work alongside colleagues across more than 24 countries in a diverse and inclusive remote organization. Flexible and pragmatic culture: A working environment that values autonomy, practical decision-making, and effective solutions over unnecessary bureaucracy. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Support Operator based in Switzerland. This is a fully remote customer-facing role at the intersection of technical support, live esports operations, and data quality. You will join a globally distributed support team responsible for helping major esports and gaming partners keep tournaments running smoothly. Your work will span the full tournament lifecycle, from pre-event configuration through live monitoring and post-event issue resolution. You will troubleshoot data discrepancies, coordinate with customers across multiple communication channels, and escalate complex technical problems when needed. The role offers the opportunity to build deep expertise in esports titles, live data workflows, and a rapidly evolving technology environment. It is well suited to someone who combines a strong customer-first mindset with curiosity about competitive gaming and an ability to stay calm under pressure.