Support Operator South America (m/f/x)

Job description

Accountabilities: Collaborate with esports tournament organizers to ensure events and content are correctly configured for the collection and distribution of official game data. Monitor live esports data feeds to verify accuracy, integrity, continuity, and timely delivery to customers. Identify and resolve real-time data discrepancies, delays, configuration problems, and feed-related issues, escalating complex technical matters to engineering when appropriate. Communicate directly with customers and partners through channels such as email, Slack, Discord, Telegram, and Microsoft Teams to acknowledge, investigate, and resolve operational or data-related questions. Provide responsive, customer-focused support before, during, and after esports tournaments. Identify, document, and track data-quality issues, defects, and process problems to ensure they are properly followed through to resolution. Contribute customer and operational insights that can help improve products, processes, and the overall support experience. Continuously develop knowledge of relevant esports titles, tournament formats, rules, and platform capabilities to improve troubleshooting and decision-making. Contribute regularly to the internal knowledge base, sharing useful information with colleagues, partners, and customers. Maintain a professional, collaborative, and client-first approach while working as part of a globally distributed support organization. Requirements: Previous experience in a customer-facing support, technical support, operations, or similar role. Strong customer-first mindset and demonstrated ability to remain calm, helpful, and solution-oriented when handling complex or time-sensitive issues. Genuine interest in competitive esports and familiarity with titles such as Counter-Strike 2, Valorant, Dota 2, or PUBG; knowledge of additional competitive games is a plus. Understanding of esports tournament structures, formats, rules, and competitive gaming workflows. Excellent written and spoken English, with additional languages considered an advantage. Experience using collaborative and communication platforms such as Slack, Google Workspace, Discord, and Microsoft Teams. Strong troubleshooting, analytical, and problem-solving skills, with the ability to identify patterns and distinguish between operational and technical issues. Good organizational skills and attention to detail when documenting incidents, tracking issues, and maintaining knowledge resources. Ability to communicate effectively with customers, tournament organizers, partners, and technical teams. Comfortable working in a fast-paced environment where issues may need to be investigated and resolved in real time. Availability to work shifts and weekends when required by tournament schedules and operational needs. Basic knowledge of computer science or technical concepts is a plus. Willingness to continuously learn new esports titles, technologies, and operational processes. Benefits: Flexible working conditions with the opportunity to work remotely. Mental health support and access to professional counseling. Generous vacation allowance of 28+ days per year. Company and team-wide events. Opportunities for work-related travel, including travel insurance. Training, self-development, and professional development budget. Strong career growth and advancement opportunities. Support and mentorship from colleagues across different professional backgrounds and locations. High-quality company merchandise and swag. Opportunity to work with an international team distributed across more than 24 countries. Exposure to leading esports, gaming, media, and technology partners. Inclusive and supportive remote-first culture focused on flexibility, growth, collaboration, and employee wellbeing. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Support Operator South America (m/f/x) based in Brazil. This role sits at the intersection of customer support, live esports operations, and technical data quality.You will help ensure that critical esports data is accurately captured, processed, and delivered to global customers in real time.Working with tournament organizers, publishers, and commercial partners, you will troubleshoot issues before, during, and after competitions.You will monitor live data feeds, identify discrepancies, and coordinate with engineering teams when more complex intervention is required.The position combines direct customer interaction with operational problem-solving in a fast-moving, international environment.Your knowledge of competitive gaming will help you make informed decisions and provide a high-quality support experience.It is an excellent opportunity for a customer-focused professional who wants to build expertise at the intersection of esports, technology, and data.