Support Resource Officer

Job description

ER24 Contact Centre 124 | Rivonia | South Africa Closing date: 09/18/2026 Number of positions: 1 Recruiter name: Nico Andrew Theo Botha Reference number: 73422 Workplace Type: [[cust_WorkplaceType]] Permanent Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile MAIN PURPOSE OF JOB Be Part of Something Exciting. Shape the Future with Us. Are you an experienced Suppport Resource Officer ready for your next career-defining opportunity? We are building a talent pool for an exciting new Support Resource Officer opportunity anticipated to commence in January 2027 . While the role is not immediately available, we are seeking exceptional leaders who would like to be considered early for this exciting venture and future growth journey. This is a unique opportunity to be part of something from the ground up, helping to shape a high-performing customer experience environment that will make a meaningful impact on our customers, employees, and business. KEY RESPONSIBILITY AREAS Dispatch vehicles according to the CAD system Assist in receiving, prioritise, logging, and processing all calls and alerts received Provide basic contact centre administration REQUIRED EDUCATION ESSENTIAL EDUCATION: Grade 12 DESIRED EDUCATION: BAA/ Level 3 first aid Certification REQUIRED EXPERIENCE ESSENTIAL MININUM EXPERIENCE: Contact Centre / Emergency Contact Centre exposure DESIRED EXPERIENCE: 1 – 3 years dispatching in an EMS contact centre Computer literate (Microsoft Office) Dispatching of vechicles Emergency Care Typing Skills English language (written and verbal) Geographical locations EMS environment Telephonic and email etiquette All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements. Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile