Support Specialist

Job description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a **Support Specialist**, you will have the opportunity to support a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. You’ll be on the ground floor of this exciting operation, ensuring that our driver-partners have a smooth interaction and experience and delivering an exceptional service to our riders. **\*\*This is an in-person position. You will be working from our office in Summit County, Utah (close to Park City). Shift hours for this role are 3:00PM-1:00AM.\*\*** **What You'll Do:** - Serve as the front line, supporting our driver-partners - Thrive in a fast-paced environment tackling an array of customer issues - Become an expert on our services and spread the love of Via everywhere - Deliver above-and-beyond customer service to our riders - Notice even the smallest trends and pain points, then brainstorm ways in which we can create solutions to improve each customer’s experience - Channel customer feedback to all areas of the business such as technology, marketing, design, and product teams **Who You Are:** - Clear communicator, good listener, with excellent reading comprehension and writing skills - Excellent computer and technical skills, including experience with Microsoft Office, the Google Suite, previous CRM tools like Salesforce a plus - A well-rounded team player who takes ownership of (and pride in) your work - Dynamic; willing to wear multiple hats and work on projects of all types - You take initiative to solve problems and get the job done - Empathetic and have the ability to put yourself in the customer's shoes - Intellectually curious, and a willingness to embrace the uncertain - Fluency in English is a must, and Spanish is a plus **Compensation:** - Final pay will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable - Hourly wage starting at $23.00/hr - We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching **Benefits:** - Fuel costs reimbursed for those commuting into our office in Summit County, Utah - Employer-subsidized health, vision, and dental insurance - Employer-subsidized life insurance - Employer-subsidized short and long-term disability insurance - A generous paid-time-off package - Reimbursement for winter tires paid at the end of winter season Ready to join the ride? *Via is an equal opportunity employer.*