Support Specialist

Job description

## About Magic For over 10 years, Magic has connected top remote talent with fast-growing businesses — backed by Y Combinator and Sequoia Capital, with thousands of remote workers worldwide. ## Role Overview You work closely with clients and their assistants to make sure the pairing actually works — onboarding, follow-ups, rapport, and the kind of ongoing support that makes both sides want to stay. You're the pairing's advocate. Shift: Monday–Friday, 10 PM–7 AM PHT. Training runs 4 weeks across two phases — Product & Skills (shadowing, live-call listening) then Immersion (live tickets and onboarding under supervision, KPIs measured from day one). Zero absences during training, documented medical emergencies only, 80%+ required on daily assessments and mock calls to continue.