Support Specialist - Finance

Job description

**This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Support Specialist - Finance based in United Kingdom.** Join a growing, international SaaS environment focused on improving healthcare through innovative software solutions. As a Support Specialist - Finance, you will help veterinary professionals get the most out of a practice management platform by resolving finance-related questions and optimizing system configurations. You will serve as a trusted point of contact for customers, ensuring high-quality support and strong customer satisfaction. This individual contributor role combines financial knowledge, technical problem-solving, and relationship management. You will collaborate with colleagues across support, sales, implementation, marketing, and product development to improve customer experiences and support continuous improvement. The position is fully remote, with working hours from 9:00 to 17:00 UK time. ### Accountabilities - Serve as the primary support contact for customers, delivering timely, effective, and high-quality assistance in line with agreed service levels and performance targets. - Build and maintain strong relationships with customer stakeholders, taking ownership of escalations and complex support cases through to resolution. - Help customers configure and use finance-related features, including invoicing, payments, VAT and tax settings, financial reporting, and accounting integrations. - Provide clear, practical guidance to customers using veterinary practice management software, adapting solutions to their needs within the product’s capabilities. - Manage multiple customer requests and priorities while maintaining a high level of customer satisfaction. - Work independently and collaboratively to develop support best practices, improve workflows, and increase service efficiency. - Partner with Sales, Marketing, Implementation, and Product Development teams to deliver a seamless customer experience and contribute to broader business initiatives when needed. - Work toward individual objectives and key results (OKRs) that support team and business unit goals. ### Requirements: - Background in finance, accounting, or payments, gained through education or professional experience. - Experience providing customer support in a B2B software-as-a-service (SaaS) environment. - Experience in healthcare technology or veterinary software is an advantage. - Strong customer service skills, with a demonstrated ability to maintain customer satisfaction and resolve issues effectively. - Ability to manage several customer cases and competing priorities while meeting quantitative support targets. - Excellent communication, problem-solving, and stakeholder management skills, with the ability to work independently and collaborate across teams. - Fluency in written and spoken English is required; additional languages are an advantage. - Previous experience working in an international organization, ideally in a fast-growing global SaaS environment. - A proactive, adaptable mindset and a commitment to continuous learning and improvement. - Availability to work from 9:00 to 17:00 UK time. - Must be located in a country eligible for hiring for this position; the partner company confirms the eligible countries during the application process. ### Benefits: - Competitive compensation and benefits. - Fully remote work within the eligible hiring locations. - The opportunity to contribute to a meaningful industry focused on improving digital healthcare. - Learning and professional development opportunities to support long-term career growth. - Access to the tools and resources needed to perform effectively. - Collaboration with talented colleagues across international teams. - Company events and opportunities to connect with colleagues around the world. - An environment that values autonomy, diverse perspectives, collaboration, and continuous improvement.